Heating and Renewables Technical Executive
Role type: Permanent
Location: Leeds (office)
About Zuno: When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.
Zuno offers...
* A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
* A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
* Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
* Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
* Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
* Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group
Job Responsibilities:
* As a Heating and Renewables Technical Executive at Zuno, you will play a key role in building strong customer relationships, supporting client needs, and contributing to the company’s growth.
Key responsibilities include:
* Developing and nurturing relationships with new and existing customers, identifying opportunities to support their needs and drive business growth.
* Engaging with customers through calls, emails, and live chat, providing tailored guidance in a prompt and efficient manner.
* Presenting and discussing Zuno's range of offerings, including Boilers, Solar, Air Conditioning, Heat Pumps, and EV solutions.
* Clearly communicating the benefits of our products and services, helping customers make informed decisions and supporting long-term engagement.
* Collaborating with internal teams such as Marketing and Customer Support to ensure a seamless customer experience and effective feedback integration.
* Maintaining accurate and up-to-date records of customer interactions, pipelines, and performance metrics within the CRM system.
* Keeping informed about industry trends, product developments, and competitor activity to ensure Zuno remains competitive.
Required Skills, Experience, and Qualifications:
* At least 1 year of experience in a customer-facing or commercial role, with a proven track record of achieving targets.
* Strong communication, negotiation, and relationship‑building skills, with the ability to understand and respond to customer needs.
* Experience using CRM systems to manage customer information and track engagement.
* Self‑motivated and goal‑oriented, with the ability to work independently and collaboratively in a fast‑paced environment.
* Ability to adapt approach based on customer feedback and changing market conditions.
* IT literate, with proficiency in tools such as Excel, Email, and Word.
* Highly organised, with strong attention to detail and a structured approach to workload management.
* Strong listening skills and familiarity with general office systems, including digital filing.
Success Criteria:
* Consistently meet or exceed performance targets, contributing to overall business growth.
* Deliver an excellent customer experience, maintaining a strong reputation for Zuno.
* Actively contribute to team objectives and maintain accurate CRM records to support cross‑department collaboration.
Benefits:
We have a great culture at Zuno, working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward‑thinking and they’ve created a positive, welcoming environment for people to work and thrive within.
Your benefits include:
* 30 days of annual leave
* Free tea, coffee, fruit and breakfast
* Modern offices
* Social events
* Ongoing training and development opportunities
* Enhanced family friendly benefits
* Private medical cover*
* Company pension
* Death in service benefit*
* After probationary period
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