Security Supervisor
Pay rate: £16.50
Location: York
Job Overview
To protect our customer's property, people and/or assets by providing security services in direct accordance with the site's published Assignment Instructions (AI's) and any subsequent changes. Deliver results that meet or exceed the key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. Undertake additional training to ensure continuous self-development.
Main Duties – Operations
* Be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and guidance bodies.
* Fully and satisfactorily complete all tasks and duties on site as defined within the published Assignment Instructions (AI's).
* Proactively refer to and review the published Assignment Instructions, familiarising oneself with any changes to suggest additional amendments that improve the current level of service.
* Be compliant with industry and statutory legislation (must obtain a front‑line licence in either Security Guarding or Door Supervision, and a CCTV PSS SIA Licence; additional courses contractually required).
* Comply with legal obligations and safety requirements of the role.
* Follow instructions and procedures appropriately without unnecessarily challenging authority.
* Work in a systematic, methodical and orderly way.
Training
* Fully and satisfactorily complete all required competency training.
* Undertake additional training directed by the Security Account Manager to ensure continuous self‑development.
* Use technology to achieve key work objectives and develop job knowledge through continual professional development.
* Ensure licence renewal 16 weeks before expiry.
Security and Health & Safety
* Look out for and immediately report any Health & Safety hazards or potential hazards on site.
* Stay alert to any threats or changes within the work environment to take appropriate action to reduce the chance of disruption, loss or damage.
* Use common sense and initiative by immediately involving others if a situation becomes threatening.
* Maintain professional conduct in the face of difficult situations and challenging customers.
* Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
* Keep to schedules and demonstrate commitment to Mitie and the client.
* Ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
* Call emergency services and the Communication Centre to report all incidents.
What We Are Looking For
* Previous security experience
* SIA licence
* SC clearance desirable
Benefits
Our market‑leading flexible benefits scheme offers a range of benefits to suit your lifestyle, including dental insurance, dining cards, coffee clubs, technology products, high‑street discounts, cycle‑to‑work scheme, life cover of at least £10,000, save‑as‑you‑earn scheme and Mitie Matching Share Plan.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need reasonable adjustments, please let us know.
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