Our client, a well-established organisation within the construction sector, is looking to appoint a Planned Maintenance Scheduler to join their busy service operations team.
This is a key coordination role, ideal for someone who thrives in a fast-paced environment, enjoys organising schedules, communicating with customers and engineers, and ensuring work is delivered efficiently and on time.
The Role You will be responsible for managing and coordinating planned maintenance activities to ensure engineers are effectively scheduled, customers are kept informed, and service records are accurately maintained. This position plays a vital part in maximising engineer productivity and delivering a high standard of customer service.
Key Responsibilities Service Scheduling & Coordination
Manage and update customer machine service schedules on a daily basis
Coordinate daily work plans between customers/sites and Planned Maintenance Engineers
Proactively plan workloads to maximise engineer utilisation
Customer Communication
Provide timely updates to customers following completion of works
Communicate any follow-up actions or outstanding issues requiring attention
Job Monitoring & Administration
Monitor open maintenance jobs and ensure timely closure
Work closely with regional service teams to coordinate activities
Check engineers job cards against machine details and usage hours for accuracy
Escalate ageing work-in-progress items where required
Systems & Record Management
Maintain and update the Product Support/Service database, including service agreements
Input engineers time and job reports into the ERP system
Raise annual inspection certificates for customer machines
About You You will be highly organised, proactive, and confident communicating with both customers and engineers. Youll be comfortable working under pressure, managing multiple tasks, and maintaining accurate records in a busy service environment.
Essential Skills & Experience Previous experience in an administrative or coordination role
Strong organisational and time management skills
Excellent written and verbal communication skills
Professional and confident telephone manner
Good IT skills, including MS Office
GCSE (or equivalent) Maths and English
Desirable Experience within plant hire, construction, engineering, or service-based industries
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