Job Description
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Murray Recruitment are recruiting a FM Helpdesk Administrator for our client based in North Lanarkshire.
Role Overview:
This is a key position within a busy facilities management team, responsible for providing front-line support to clients and ensuring that all maintenance requests are effectively logged, scheduled, and followed through to completion. The successful candidate will play a vital role in delivering exceptional service and supporting the operational efficiency of the business.
Key Responsibilities:
* Act as the first point of contact for clients, handling incoming calls and emails to assess and record FM requirements.
* Log and manage job requests within the CRM system (JobLogic), ensuring accurate and timely data entry.
* Schedule both planned and reactive maintenance works, coordinating with engineers and subcontractors.
* Provide regular updates to clients on job status and progress.
* Monitor open jobs and ensure all service level agreements (SLAs) are met, escalating where necessary.
* Assist with compliance documentation and maintain accurate records.
* Generate reports relating to job status, performance metrics, and client satisfaction.
* Support system improvements and suggest process enhancements.
* Collaborate with operational teams to ensure smooth service delivery.
* Offer assistance and guidance to new team members and help promote a supportive team environment.
Skills & Experience:
* Previous experience working within a fast-paced FM helpdesk environment.
* Proficiency using CRM systems, with experience in JobLogic highly desirable.
* Excellent communication skills with a strong customer service focus.
* Able to prioritise tasks and manage time effectively in a high-pressure setting.
* Highly organised with a keen eye for detail.
* Strong IT skills, including Microsoft Office (Teams, Word, Excel, Outlook).
* Flexible, proactive, and able to adapt to changing business needs.
* A team-oriented mindset with a commitment to continuous improvement.
Offering:
* Salary between £25,000 to £28,000 depending on experience.
* Full-time permanent role based in North Lanarkshire.
* Working hours: Monday to Friday, 8:00am to 5:00pm with a one-hour lunch break.
* 33 days holiday per year including statutory days.
* Opportunity to join a professional, growing team within a supportive environment. xxuwjjq
* Career development and training opportunities available.