Job Role: Soft Services Supervisor
Working Hours: Wednesday to Saturday – 9am – 6pm - 36 hours per week (9-hour shifts) - OVERTIME AVAILABLE
Pay: £14.90 per hour
Location: Milton Keynes, MK9 3ES
Reporting to: Operations Manager
Overview
An exciting opportunity has arisen at Anchor Group Services for a Soft Services Supervisor to join our established team based at one of the UK’s leading shopping centres.
Based in the multi-story car park the supervisor will lead a team of multi-skilled operatives to ensure that the car park operates smoothly, and cleaning, maintenance and parking service standards are maintained to a high standard.
Duties include:
* Supervision of car park operatives to ensure daily cleaning tasks are completed to the required standard
* Reporting of faults and maintenance issues via the Anchor Helpdesk
* Supporting the HQ management team in planning the shift rota
* Conducting periodic inspections and car park audits
* Communicating effectively with the Regional Manager, ensuring information is accurately shared with regards to the employees and specific customer requests
* Utilise the Timegate system to record shift attendance accurately, manage schedules and ensure up-to date reporting – full training will be provided.
* Ensuring the company and brand image is maintained to a high standard
* Ensure customer complaints and/or incidents are documented, reported, acknowledged, reviewed and closed within set timeframes
Requirements
* Full 5-year employment checkable history
* Computer literacy with knowledge of MS Office 365. Knowledge of Timegate software would also be an advantage however full training will be provided
* Prior experience supervising/managing a team
* Appropriate literacy and numeracy skills
* Customer Service experience and confidence to handle conflict in a correct manner
* Flexible to meet the job requirements
* Excellent communication skills both written and verbal
* Smart appearance and be well-groomed
* Reliable and punctual
* High level of enthusiasm and passion
* Ability to work in a fast-moving environment
Benefits
* Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
* Access to SIA and First Aid training at discounted rates, with financial support available
* Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
* Wagestream - access to pay as you earn it
* Cycle to Work Scheme Available
* Full uniform provided
* Free Employee Assistance Programme 24/7 including access to counselling
* Hospital Saturday Fund
What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.
Other companies may call this role: Soft Services Manager, Cleaning Supervisor, Security Supervisor, Car Park Supervisor, Parking Supervisor, Parking Management, Operations Management, Shopping Centre Supervisor, Facilities Supervisor – Parking & Cleaning, Soft Services Coordinator, Cleaning & Parking Operations Supervisor, Car Park & Facilities Supervisor, Support Services Supervisor, Site Services Supervisor, Car Park & Cleaning Services Supervisor, Operational Services Team Leader, Parking & Cleaning Team Leader, Facilities Services Supervisor, Soft Services Supervisor, Car Park Operations & Maintenance Supervisor, Service Delivery Manager – Parking & Cleaning
Within commuting distance of: Bletchley, Bedford, Northampton, Luton, Buckingham, Bicester, Aylesbury, Brackley, Letchworth Garden City, Daventry, Wolverton, Olney, Towcester, Ampthill, Flitwick, Leighton Buzzard, Dunstable