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– Liverpool City – Up to £28k DOE Permanent
We have an exciting opportunity to join a multi-award-winning company based within Liverpool City Centre. Our client was initially set up in 1991 and has seen growing success year on year.
Responsibilities include but are not limited to:
1. Support the complaints process to ensure compliance with policy and regulatory requirements.
2. Work closely with complaints and quality assurance officers and the team manager to ensure a seamless complaints process.
3. Provide information as required to contribute towards comprehensive reports to support investigations and suggest final responses where appropriate.
4. Log and investigate all new complaints, ensuring compliance with policy and regulatory requirements.
The successful candidate will need to have:
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