Customer Service & Claims Executive Deliver outstanding service in a fast-paced, customer-first environment. You’ll be at the heart of the customer journey, managing queries and claims with professionalism, care and efficiency. What’s in it for you? * Professional development & career opportunity * 25 days holiday + bank holidays * Friendly, collaborative team culture * Bring your dog to the office * Competitive pension * Perkbox * Free breakfast delivered every morning to the office Must have’s * Experience in a customer service and/or claims handling role/telephone based role * Excellent written and verbal communication skills * Strong attention to detail * Organised, proactive and able to juggle multiple priorities * Confident handling challenging conversations and complaints * A customer-first mindset with the ability to balance customer and insurer interests * Comfortable working in a regulated environment Nice to have’s * Experience handling insurance claims * Familiarity with CRM systems (Salesforce, Instanda, Xero advantageous) * Experience working within financial services or insurance So what will you be doing? * Delivering excellent customer service across all channels * Managing FNOL claims and liaising with key stakeholders * Resolving queries and complaints efficiently and professionally * Mai...