About Us
Partou UK is on an exciting growth journey. Formed through the merger of Just Childcare (acquired in 2021) and All About Children (acquired in 2022), we’re set to become one of the largest childcare providers in the UK. We are part of the global Partou group – a leading childcare provider with over 1,000 nurseries worldwide, supporting 75,000 children and employing 11,000 passionate team members. As we continue to grow our UK presence through new locations, acquisitions and innovation, we are investing heavily in our people, our systems and our future.
The Role
As our IT Support Technician, you will be part of a small but dynamic IT team providing first‑line support to nurseries and central support colleagues via our helpdesk. You will also help maintain and improve our IT infrastructure, support project delivery, and ensure our systems run smoothly and efficiently as we scale.
What You’ll Be Doing
* Providing first‑line IT support via phone, remote access and occasional site visits
* Maintaining reliable Wi‑Fi and communications across all nurseries
* Setting up and maintaining hardware, software, user accounts and antivirus
* Supporting management information and finance systems
* Assisting in IT projects alongside the ICT Director and senior technician
* Managing relationships with external suppliers for repairs and maintenance
* Keeping accurate asset registers and software licence records
* Providing basic user training and creating simple guidance notes
* Ensuring compliance with Health & Safety, GDPR and data security policies
What Success Looks Like
* Helpdesk tickets resolved within agreed SLAs
* Positive feedback from colleagues on IT support
* A well‑maintained and reliable IT infrastructure
* Smooth delivery of IT projects on time and within budget
* Strong supplier relationships that add value to the IT estate
About You
We’re looking for someone who is both technical and personable, with a genuine passion for IT and problem‑solving. You will be a proactive team player, able to adapt quickly and deliver great service.
* A degree (or equivalent) in a computing‑related subject
* Previous experience in an IT support environment
* Knowledge of Microsoft operating systems, Office, Exchange and networking protocols
* Understanding of VPN, Terminal Services, SQL Server and legacy systems
* Experience with multi‑site telecoms and managing 3rd‑party suppliers
* Strong troubleshooting, communication and project delivery skills
* A full driving licence and willingness to travel occasionally
Why Join Us?
Be part of a growing organisation with ambitious plans. Make a real impact on how our IT systems support thousands of staff and children. Join a supportive, friendly team that values your development and ideas.
This role is subject to an enhanced DBS check.
We are committed to equal opportunities and welcome applications from all sections of the community.
Partou is proud to be a part of the National Partnership in Early Learning and Childcare (NPELC) – a group of 10 of the largest childcare providers across England, operating over 1,300 childcare settings, employing more than 38,000 people, and caring for over 160,000 children.
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