Telesales / Appointment Setter - Care Sector
Location: Denton, Manchester
Hours: Monday-Friday, Full-Time
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About the Role
Do you have a talent for phone-based outreach and a passion for helping the vulnerable? We are looking for an Appointment Setter to contact care home managers across the UK, build relationships, and arrange meetings for our Business Development Manager (via face to face or Teams). You'll be promoting services that bring free NHS funded eye care support into care homes, as well as training, signage, reports, and other tools designed to improve residents' wellbeing and meet regulatory requirements (CQC compliance etc.).
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Key Responsibilities
*Make outbound calls to care home managers, directors or owners
*Present our range of eye care and vision support services clearly and professionally
*Schedule appointments (in person or virtual) for further discussions with the Business Development Manager
*Gather information about the care homes' current situation, needs and challenges
*Input call/lead data accurately into our CRM system
*Follow up on leads, track progress and contribute to achieving targets
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What We Offer
*A meaningful role helping improve vision care for care home residents
*Free training on eye care, dementia signage, staff training tools and more - so you can speak confidently about the full suite of our services
*Competitive base salary + performance related bonuses
*Friendly, supportive team environment
*Monday to Friday hours - no weekends required
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Candidate Profile
*Prior experience in telesales, lead generation, or appointment setting (B2B is a plus)
*Excellent telephone communication skills; ability to build rapport quickly
*Strong listener, able to understand the needs of care home managers and adapt your pitch accordingly
*Target driven, organised, and self motivated
*Comfortable using IT/CRM tools; basic skills are sufficient if you're keen to learn
*Understanding of or interest in the care sector and service compliance (e.g. CQC) would be a bonus
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Why This Role Matters
You'll be representing a service that delivers free, NHS funded eye tests, personalised eyecare reports, training, signage, staff support and aftercare for care homes. Your work helps ensure residents get the vision support they need, and that care homes meet compliance standards, reduce burdens on staff, and improve quality of life for vulnerable people.
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Interested? Please forward your CV and apply! (url removed)
Mandeville is acting as an Employment Agency in relation to this vacancy