Your new company
We are working with a reputable organisation seeking to appoint a Customer Experience - Support Representative to join their growing team. This role plays a key part in delivering a high-quality customer journey, acting as a central point of contact and ensuring efficient coordination across service operations.The position offers the opportunity to work within a fast-paced environment, supporting both customers and internal teams to ensure seamless service delivery.
Your new role
As a Customer Services Cooridnator your role will involve
1. Customer Engagement & Case Management.
2. Act as the primary point of contact for customers across all stages of the service lifecycle.
3. Understand customer needs and manage requirements throughout each stage.
4. Take ownership of case management, ensuring queries are resolved efficiently.
5. Build and maintain strong, long-term customer relationships.
6. Coordinate service visits, including scheduling activities alongside field service teams.
7. Manage service quotations, contracts, and order processing.
8. Allocate and track job numbers, ensuring accurate records and completion updates.
9. Process purchase requisitions and manage order workflows.
10. Support invoicing processes and ensure accurate financial handling.
11. Maintain stock and inventory levels for field-based engineers....