Location Worcester, UK Type Full-Time, Permanent Welcome to Motel Our story began during a road trip in the 1990s, where our founders, Will and Andy, travelled across America collecting vintage items while living out of motels. They started purchasing vintage clothing in the USA and selling it wholesale, which eventually led to the creation of stores. From there, they began designing reworked vintage pieces, and thus, Motel was born. Over 30 years and a team of 200 people later, every piece of clothing we make is created with the same spirit of fun, freedom and adventure as the road trip that first defined the brand. We’re still ambitious and independent, but now we’re a global team - we work from an operational base in Worcester, a design studio in London and a creative studio in Bali. The role Join our warehouse team and play a key role in keeping things running smoothly! As a Warehouse Operative, you’ll help make sure every customer order and return is handled accurately and on time. You’ll take care of deliveries coming in, making sure everything is checked in and put away properly. You’ll also carry out regular stock checks and support with day-to-day tasks as directed by your supervisors or managers. It’s a hands-on role where your attention to detail and teamwork really make a difference Main Tasks & Responsibilities Delivery Goods In Responsible for the receipt of all items into the warehouse ensuring all have shipping documentation with correct name, print, style and QTY booked onto the system. Distribute items to correct pick bins as instructed. Perform put-away in correct manner as instructed by supervisor/manager. Perform stock take in correct manner. Replenishment to be carried out in correct manner. Tidy up at the end of the shift Returns Fold bag and scan all return orders as instructed. Quality check all returned items and ensure they are in excellent condition for reselling. Check for faulty, worn items. Liaise with Customer Service Team. Picking Report the scanner number to the supervisor/manager responsible for the sheet Accurately pick customer orders, placing them into tubs in specific order as instructed in a timely manner. Place completed picks in designated areas at dispatch, any items that are missing from pick points are to be notified to the dispatch supervisor immediately. Tidy up at the end of the shift Dispatch Check customer orders for correct items before packing. Escalate issues where necessary. Tidy up and re-stock at the end of the shift Stock take of all goods must be completed in an accurate and timely manner. Any other duties reasonably requested by supervisor or manager About You Accuracy Attention to detail Great team player Able to follow instructions but also work on own initiative Punctual Reliable Mobility & dexterity levels allow ability to lift, carry, move and handle items What's in it for you? Competitive salary in line with industry benchmarking 3% pension contributions from Motel; dependant on 5% pension contributions from yourself 25 days annual leave; with additional days for long service Birthday day off post probation Team socials and meetups Monthly well-being activities to support your health and wellbeing Tailored progression pathways A thorough health support service Access to professional support & mentoring Bonus Scheme for all employees, paid out twice a year at management discretion Motel discount Motel is a growth mentality company At Motel Rocks, we value and believe in fostering an inclusive and diverse environment for our employees, customers, and partners. We are committed to building a brand that celebrates differences and promotes equal opportunities.