Overview
Store Colleague - Part Time at JD Sports Fashion. JD Sports Fashion Plc is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with stores and teams across multiple markets. This role focuses on delivering an exceptional shopping experience for customers while supporting store operations and achieving sales targets.
Responsibilities
* Provide exceptional customer service by greeting customers warmly and ensuring they receive the best experience.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
* Maintain high visual and merchandising standards; keep the shop floor clean, well-stocked, and displays organized according to brand guidelines.
* Support overall store operations by assisting in other departments as needed; represent the company professionally and adhere to safety guidelines.
* Process sales transactions, including cash handling and card payments accurately.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor; ensure shelves are well-organized and appealing.
* Address and resolve customer queries in a professional manner; work closely with team members to achieve store targets.
Role objectives and KPI’s
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive additional KPIs including Units, Conversion, ATV, UPT.
* Achieve upselling or cross-selling targets and maintain a high Net Promoter Score (NPS).
* Ensure all stock on the shop floor is fully replenished.
Skills and Experience
* A positive attitude towards a fast-paced, customer-focused retail environment.
* Ability to view challenges as opportunities to develop yourself and your career.
* Confident interpersonal and communication skills; thrives in social situations with customers.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
* Company discount of 25% off a large number of products in-store and online.
* Exclusive deals and discounts from partner retailers through TELUS Health benefits platform and access to counselling services and digital health advice.
* Health cash plans and a wide range of internal development courses.
* Access to apprenticeships and accredited qualifications (England Only).
* Discounted gym memberships at JD Gyms and opportunities to engage with colleague networks and JD Foundation initiatives.
* Incremental holiday allowance and staff benefits including additional discounts within the organisation.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Sales and Business Development
Industries
* Retail
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