About Us
The Passage House Hotel is undergoing an exciting full refurbishment and transformation into an internationally recognised IHG-branded property. This is a unique opportunity to join us at a pivotal stage and be part of the relaunch of a modern, guest-focused hotel experience.
Role Overview
We are seeking a friendly, professional, and organised Hotel Receptionist to be the welcoming face of our newly relaunched hotel. You will play a key role in delivering outstanding guest service, supporting daily front desk operations, and upholding the standards expected of an IHG-branded property.
Key Responsibilities
* Deliver exceptional guest service from check-in to check-out
* Handle guest enquiries in person, by phone, and via email with professionalism
* Process reservations, payments, and room allocations accurately
* Provide information about hotel facilities, local attractions, and services
* Assist with guest complaints or issues, ensuring prompt and effective resolution
* Maintain the reception area to a high standard of cleanliness and presentation
* Support the Front Of House team during busy periods and contribute to a positive working environment
* Ensure all guest information is handled confidentially and in line with GDPR
Key Requirements
* Previous experience as a Receptionist or in a customer-facing role (hospitality experience preferred)
* Strong communication and interpersonal skills
* Confident using computers and reservation systems (training provided if needed)
* Excellent organisational skills and attention to detail
* Ability to multitask in a fast-paced environment
* Positive attitude and a passion for delivering outstanding guest service
* Flexibility to work shifts, including evenings, weekends, and holidays
This is a Part-time Job
Benefits
* Discounted or free food
* Employee discount
* Free parking
* On-site parking