Genesis Motors (Hyundai) are recruiting Brand Ambassadors for their Battersea Power Station store.
Job Title: Brand Ambassador
Reports to: Genesis Experience Lead
Full Time
Job Purpose:
To provide a world-class customer-driven service that balances the needs of our customers with appropriate product offers from the Genesis brand. This role encourages innovation by closely observing customer expectations.
About us:
Genesis is a global automotive brand and part of Hyundai Motor Company, offering an award-winning range of premium models. Genesis focuses on a customer-centric approach, providing a unique buying and ownership experience guided by the Son-Nim philosophy.
Since launching in the UK in 2021 as part of Genesis Motor Europe, we have:
* Launched eight new models, focusing on our electric 3-model lineup
* Won multiple industry awards
* Opened two Studios in London and one in Edinburgh
Key Responsibilities:
* Handle incoming calls, identify customer needs (test drives, consultations, etc.), and direct them to the appropriate contact.
* Present the Brand and Products to potential customers and interested parties.
* Support the team in organizing studio events and official receptions, including logistical and administrative tasks.
* Provide professional, courteous service to customers in the studio.
* Maintain cleanliness and order in daily studio operations.
Personal Specification:
* Level A qualification or training in hotel, catering, or premium/luxury retail sectors (automotive experience is desirable but not essential).
* Experience in customer care, hospitality, or luxury retail, with team collaboration skills.
* Driving license class B (preferred).
* Outstanding and excellent communication skills.
* Ability to multitask effectively.
* Ability to deliver top-tier customer service.
Core Values (The Hyundai Way):
* Customer (Safety & Quality, Tenacity)
* Challenge (Progress, Agility)
* Collaboration (Alignment, Resilience)
* People (Diversity & Inclusion, Expertise)
* Globality (Integrity, Data-Driven Thinking)
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