Salary: £20,000 - 32,000 per year Requirements: Active or recently lapsed NPPV3 clearance (essential) Proven experience in a Service Desk / 1st & 2nd Line Support role Windows 10 / Windows 11 proficiency Microsoft 365 (Office, Outlook, SharePoint) experience Familiarity with Active Directory & Exchange Experience with Intune and/or SCCM Understanding of ITIL processes (Incident, Problem, Change, Configuration) Experience using ITSM tools (e.g. Assyst or similar) Excellent communication and customer service skills Full UK driving licence Responsibilities: Provide 1st and 2nd line technical support to internal users Assist with desk-side, remote, and walk-up IT support duties Manage and resolve incidents in accordance with ITIL processes Use ITSM tools to track and manage support requests Collaborate with team members to ensure smooth operations Maintain up-to-date knowledge of desktop technologies and systems Ensure security protocols are adhered to given the sensitive nature of the role Technologies: Active Directory Support ITIL ITSM Microsoft 365 Security SharePoint Windows Office 365 More: We are seeking an NPPV3 cleared Service Desk Engineer to join our established team in a secure public-sector organization located in Gloucester. In this role, you will provide essential IT support across a range of technologies in an ITIL environment. This position offers a six-month contract with competitive pay. We pride ourselves on fostering a collaborative and professional atmosphere, where our team members can thrive and ensure high-quality service to our internal users. last updated 17 week of 2026