Helpdesk Coordinator Required
Job Type: Permanent (£23,000 - £25,000)
Start date: Immediate or notice period
Location: Stockport (5 minutes from Bus and Train station or free parking outside office)
JOB DESCRIPTION:
Helpdesk Coordinator required for a Facilities Management company based in Stockport. Our client is looking for an experienced Helpdesk Coordinator to join their small but growing team in Stockport. This is a permanent role.
The working hours for this role are 8am - 4.30pm or 9am - 5.30pm Monday - Friday (37.5 hours per week)
Daily responsibilities will include:
* To provide support on the reactive maintenance help desk for clients/contractors.
* To input job requests/works orders via the Qube/Planet software system and completing all requisite fields.
* To respond to telephone calls from a dedicated direct maintenance telephone line, ensuring works completed within the required time period.
* Chasing contractors for updates and completion on all works carried out.
* To arrange for quotations on any costed works ensuring return within 15 days of receipt to Manager/Supervisor and processing for authorisation.
* To operate within a team and promote amicable working relationships.
* To report to the Head of Facilities Management any issues that prevent the fulfilment of tasks.
* To carry out any other duties as reasonably required from time to time by the Head of Department.
* Processing contractor invoices.
* To carry out other duties for the company as reasonably required from time to time.
* Preparing reports for key clients.
* Maintain excellent working relationships with other colleagues, clients, and contractors.
Education, Qualifications and Experience:
* Previous experience working on a Facilities Services Help Desk
* Previous experience working on Facilities Management Platforms / Portals (Not Essential)
* Strong computer skills - Excel & Word
* Excellent communication skills
Key Skills and Competencies:
* Familiar with maintenance
* Oral and written communication skills
* Customer service orientation
* Problem solving
* Team interaction
* Attention to detail
The client is looking for someone as soon as possible for this role. If interested, please send your CV or call Tom on 07594 519032
Key terms: Helpdesk, Admin, Stockport, North West, Facilities Management
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