Job Title : Head of Operations Improvements / Senior Director – Global Broking Centre (Commercial Risk UK)Would you like to join a market leading team? Do you have a passion for Operations Improvements & Digital TransformationJoin this market leading team, supporting the global, wholesale & specialist Insurance centre of excellence, leading all our continuous improvement and market transformation / digitisation initiatives through an ambitious modernisation agenda !This a hybrid role with teams based in London & ChelmsfordAon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look likeFrom assessing improvement opportunities, to influencing Exec teams, to collaborating with various stakeholder groups, through to delivering a continuous improvement portfolio and participating in Lloyds market digitization and transformation initiatives by representing Aon at various internal & external forums, no day looks the sameReporting to the COO, you will interact with different stakeholders across the Global Broking center and other functions, such as Aon Business Services, Change & Transformation, IT & Digitisation that support the Global Broking business.How this opportunity is differentThis is a key role for our Global Broking business, collaborating with colleagues across Operations, global broking, commercial risk, and the wider Aon business to influence, develop & deliver business outcomes, and an evolved target operating model.Skills and experience that will lead to successStrong Knowledge & experience of Lloyds Market business, and the modernisation / digitisation journeyStrong experience in setting up & managing a continuous improvement programme using methodologies like Kanban / Lean etcExcellent ability to develop strong relationships quickly, influence exec / board stakeholders, work cross-functionally and autonomously.Ability to organise & manage priorities simultaneously and meet time-sensitive deadlines in a fast-paced environment.Excellent communication skills - both written and verbal. Ability to summarize complex solutions/concepts into a digestible format.Demonstrated experience in operations, risk management and/or excellence in a professional services environment such as consultancy, financial services, or insurance.Excellent project management competencies including a proven track record of delivering improvements to business KPI’sHow we support our colleaguesIn addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.comAon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.#LI-JK1#LI-HYBRID 2528720