Overview
At Suffolk County Council we are passionate about improving the future for our customers, communities and the environment. If you share this commitment, join us as a Library and Information Advisor and make a meaningful impact.
Role details
* Suffolk County Council
* Address: Glemsford Library, Glemsford, Sudbury CO10 7QA and Clare Library, Clare, Suffolk CO10 8NY (On‑site working)
* Salary: £25,185 per annum (pro rata)
* Hours: 13 hours per week – see working pattern below
* Contract: Permanent
Your role and responsibilities
As a Library and Information Advisor you will work at the heart of your local community, helping people of all ages access the services, support and inspiration that libraries offer.
* Deliver excellent customer service to a wide range of visitors, including children, families and older adults.
* Support customers with using library services, from borrowing books to navigating digital resources.
* Run and support activities such as children’s story time, crafts, and community events.
* Deliver sessions based on the Suffolk Community Libraries Word Play model, designed for pre‑school children and their parents and carers.
* Help customers with IT queries, including using mobile devices, email and social media.
* Work closely with volunteers and community groups to raise the library’s profile and deliver outreach services.
* Carry out core library tasks such as shelving, stock management, taking payments and creating displays.
This is a physically active role that involves bending and lifting. You will also work independently, opening and closing the library buildings.
Your working pattern
Week 1
* Thursday – Clare library, 9:30‑12:30 (Word Play sessions)
* Friday – Glemsford library, 10:00‑13:00 and 14:00‑17:00
* Sunday – Clare library, 10:00‑14:00
Week 2
* Thursday – Clare library, 9:30‑12:30 (Word Play sessions)
* Friday – Glemsford library, 10:00‑13:00 and 14:00‑17:00
* Sunday – Glemsford library, 11:00‑15:00
What we’re looking for
* Excellent customer service skills for people of all ages.
* Effective communication and the ability to build positive relationships with customers, colleagues and the wider community.
* Confidence engaging with young people and enthusiasm for delivering children’s activities such as crafts and story sessions.
* IT literacy, comfortable with internet, social media, email, mobile devices and apps, and can guide others.
* Teamwork, willingness to support colleagues and learn the full range of library procedures.
* Experience working with children is a strong plus, but not essential.
Benefits
* Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
* Membership of LGPS
* Travel, lifestyle, health and wellbeing benefits
* Performance‑related annual pay progression and annual cost‑of‑living pay increase
* Training and encouragement to expand your knowledge
* Variety of career development opportunities across the organisation
* Diverse and active staff networks
* Flexible working options, with the right to request flexible working from your first day
Equal and diverse work environment
We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation. We aim to create an inclusive workplace that reflects the diverse communities we serve.
Contact
If you would like more information, please contact Sharon Chapman by emailing sharon.chapman2@suffolk.gov.uk.
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