Interaction Recruitment are proud to represent our client, a leader in the manufacturing of electric heating products. Our client is dedicated to providing efficient and responsible heating solutions both nationally and internationally. Due to business growth, we are seeking multiple Key Account Manager's to join a dynamic and supportive sales team. This role offers the chance to make a real impact in a thriving business with strong values, an international footprint, and clear opportunities for both personal and professional growth. Hours: Monday to Friday, 8am 5pm (office based in Peterborough) Salary: up to £28,000 Annual Achievable bonus up to £15k (OTE up to £43,000) Benefits: A competitive salary of up to £28,000 No weekends Local and very easy to get to! Achievable Annual Bonus available Career progression within a global, leading business Collaborative, supportive working environment Opportunity to work with a company committed to sustainability and innovation Free parking on site As Key Account Manager, you will be a pivotal part to delivering an exceptional customer experience and ensuring the smooth execution of the order process. Responsibilities include: Managing the full order cycle and ensuring timely, accurate processing. Ensuring optimal customer setup within internal systems for a seamless experience. Handling customer claims with efficiency and professionalism. Monitoring delivery timelines and ensuring fulfilment aligns with expectations. Tracking and reporting on service-related KPIs. Maintaining organised records of client interactions via CRM tools. Supporting customers with product use and providing tailored solutions. Coordinating closely with Area Sales Managers to resolve issues proactively. Administering compensation and refund policies when needed. Maintaining accurate and up-to-date communication logs. Identifying opportunities to refine customer service procedures and feedback handling. If the above sounds like something that ticks all of your next career goals, then APPLY NOW or get in touch with the Commercial team at Interaction Recruitment in Peterborough today to find out more! ADZN1_UKTJ