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Customer Service Agent
Reference: APR20256967
Expiry date: 2025-04-30 07:55:00.000
Location: Leeds
Benefits: A superb range of exclusive, employee-only benefits and discounts.
Salary: £27,058 pa + bonus up to £1,307 pa
Weekly Hours: 42.5 hours / week
As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile—that’s what we do.
As a Customer Service Agent, you will bring to life the Northgate experience by managing the needs of customers, colleagues, and managers to ensure our vehicles are where they need to be, when they need to be there.
Life as a Customer Service Agent with Northgate Vehicle Hire
Our branches are busy, fast-paced environments. As a Customer Service Agent, you will be at the heart of it. You’re often the first point of contact for customers; confidently delivering great service with a smile is second nature. You excel at managing multiple tasks simultaneously, such as sourcing vehicles, booking, resolving rental queries, administering customer accounts, or overseeing vehicle movements in and out of the branch.
No prior industry or vehicle rental administration experience is required, thanks to our proven induction training. However, you will need excellent customer service skills, administrative ability, and a calm, ‘can-do’ attitude, along with a Full UK or EU Driving Licence.
As a Customer Service Agent with Northgate Vehicle Hire, we offer:
Of course, a great basic salary, plus additional benefits, including:
* A fantastic quarterly bonus scheme (up to £1,307 pa)
* 24 days annual leave, rising to 26 days with service (+ bank holidays), plus an extra day’s leave for your birthday
* Free life assurance
* Well-being services including 24/7 GP, mental health support, physiotherapy, Health Cash Plan, Dental Plan, and Travel Insurance
* Exclusive employee vehicle-leasing schemes
* Pension and save-as-you-earn share scheme
* Our Benefits App offering discounts and cashback deals from retailers like Tesco, Asda, Currys, B&Q, and Wickes
* Recently launched Wagestream, a financial wellbeing app that provides more control over your pay, including instant access to earned wages, savings options, discounts, and financial coaching.
With over 60 branches nationwide, Northgate Vehicle Hire is the UK’s go-to provider of light commercial vehicle rental solutions, partnering with well-known organizations. We are part of ZIGUP, supporting customers across the UK, Ireland, and Spain. We offer support, development opportunities, and long-term security to help you thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
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