Overview
We are looking for a Technical Service Advisor to join our busy Manchester branch on a full time, permanent basis. The team supports the busy workshop with managing, booking and maintaining job cards and ensuring they’re all accurately and efficiently processed within a timely manner, while engaging and communicating with customers, colleagues and key stakeholders at all levels. You will also support the parts department with ordering parts and sub-contact work when required, cost the work and raise invoices from job cards/repair orders, and report time, hours sold, statistics and budgetary information as needed.
Responsibilities
* Manage workload with the workshop and maintain accurate job cards / repair orders.
* Engage with customers, colleagues and key stakeholders at all levels.
* Support the parts department with ordering parts and coordinating sub-contracted work when required.
* Cost the work and raise invoices from job cards/repair orders.
* Handle cash and cheque processing for work completed and parts charged to appropriate accounts.
* Report time, hours sold, statistics and budgetary information as required.
* Work in a flexible, proactive manner within a small, passionate team.
Qualifications & Requirements
* Ideally with some technical knowledge or administrative experience in a customer service environment.
* Ability to work under pressure with a keen eye for detail.
* Flexible and proactive mindset; comfortable in a faced-paced environment.
Benefits
Competitive salary plus bonus scheme. Access to an excellent pension, a company car scheme (new VW group car every six months), and 25 days of holidays plus bank holidays.
Equal Opportunity
MAN is committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We actively promote equal opportunities in recruitment and workplace policies. If you require any reasonable adjustments during the application process or at any stage of employment, please let us know and we will accommodate your needs. We are proud to be an equal opportunity employer.
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