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Client:
Genting Casinos
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
1db276f387b9
Job Views:
24
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
To provide a technical support service regarding machine faults, diagnosis, installations, and preventative maintenance.
Key duties and responsibilities include:
* Organize technicians within the casino to manage daily service calls related to gaming equipment faults.
* Provide updates on regional issues to the gaming product support manager and club management.
* Serve as the first point of contact for technicians seeking advice on resolving issues.
* Keep internal customers informed about machine fault progress.
* Monitor machine accounting systems, maintain security procedures, and support the casino as needed.
* Anticipate machine faults proactively and report them to the support manager.
* Adhere to SLA targets for gaming equipment repairs.
* Ensure preventative maintenance is performed and records are maintained.
* Ensure technicians comply with health and safety legislation and company procedures.
* Assist with equipment installs and floor moves as the first point of contact.
* Support project work beneficial to technicians.
* Perform other duties as reasonably requested.
WHAT WE OFFER
Alongside an excellent salary, we offer a range of benefits including:
* Private GP helpline
* Discount portal for retailers, restaurants, leisure, and more
* Life assurance
* Employee assistance programme with 24/7 confidential advice and counseling
* 20% discounted gym membership
* Mental health support
* Family-friendly and wellbeing policies
Flexible benefits* allowing employees to choose the best package for their needs:
* Health Cash Plan (company funded at level 1)
* Critical illness cover
* Travel insurance
* Health screening
Rewards, recognition, development, and events include:
* Genting Academy online learning portal
* Long service awards
* Staff social fund
* Annual Christmas gift
* Social activities like pub quizzes, awards, and football tournaments
*Subject to eligibility.
OUR BUSINESS
Genting Casinos is a leading UK leisure business committed to excellent customer service. Part of the Genting Group with 62,000 employees worldwide, we value diversity and inclusion, aiming to provide a supportive environment for all. For interview support or accommodations, please contact us.
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