Job Description
Position: Digital Workplace Support Engineer
Contract Length: 6 months
Location: Coventry, Gaydon, Solihull |Manchester
Rate: ÂŁ220 a day
Reporting To: PC Support Team Lead
Department: IT End User Services
Onsite: 100% (Shift Rota; May include Bank Holidays)
đź“Ś About the Role:
We're hiring 7 skilled Digital Workplace Support Engineers to join our client's onsite team. As the first point of contact for all IT End User incidents, you'll work across a large, multi-disciplinary environment supporting essential infrastructure. This role is hands-on and user-facing—perfect for an engineer passionate about technology and service excellence.
🔧 Key Responsibilities:
1. Provide first-line support for end-user hardware, software & applications
2. Manage end-user incidents from identification to resolution
3. Install and configure Windows 11 & M365 applications
4. Troubleshoot TCP/IP networks, VPNs, WiFi, DHCP, DNS
5. Liaise with vendors (HP/Dell) for hardware issues
6. Work with project teams during IT delivery lifecycles
7. Support AV equipment, printers, and meeting room setups
8. Perform root cause analysis and problem management