Support Coach – Hostels (Supported Housing)
Supported Housing | Squared Homes
Contract: Permanent
Salary: £24,000 – £26,000 FTE per annum (depending on experience)
Hours: 22 hours per week.
Location: Luton (supported accommodation setting)
Shifts: Includes some weekend working
Flexibility: We work hard to offer flexible working patterns that benefit both our teams and our customers
About Squared
Squared is a not-for-profit housing association that has supported communities across Luton and South Bedfordshire since 1962. We pride ourselves on being a welcoming, inclusive place to work where people feel valued, supported and able to make a real difference.
Supported Housing is a vital part of our service delivery. Through a person-centred, coaching-led approach, we support customers living in temporary and shared accommodation to build confidence, develop independence and move forward positively within their communities.
Our Benefits:
* 33 days annual leave (inc bank holiday allowance) which increases up to extra 5 days each year of service
* 6 months probation period
* Options to buy or sell up to 5 days leave
* Free health cashplan cover (once passed probation)
* Canada Life WeCare EAP
* Pension (Squared contribute 1.33% of employee contribution to a max of 8%)
* Life Assurance
* Personal Accident cover
* Benefits portal offering shopping discounts
* Flexible working approach
* Free parking at Bramingham office
About the Service
This role sits within our commissioned supported accommodation provision supporting people referred by Luton Borough Council who require tailored, specialist support.
Working in a small, dedicated team, you'll help deliver intensive, trauma-informed and psychologically informed support, enabling customers to feel safe, empowered and supported as they work towards independence.
About the Role
As a Support Coach, you will be the primary source of day-to-day support for customers within the service. Working closely with other Support Coaches, the Team Leader and Services Manager, you'll deliver flexible, responsive and psychologically informed support that adapts to changing needs.
You'll play a key role in creating a safe, structured and supportive environment, providing consistent boundaries, practical guidance and honest support while empowering customers to develop life skills, confidence and resilience.
What You'll Be Doing
* Delivering day-to-day running of the supported accommodation and direct support to customers
* Providing person-centred, non-judgemental, trauma-informed coaching tailored to individual needs
* Managing your own caseload, including weekly support sessions and professional meetings
* Completing assessments, support plans and risk management plans for new customers
* Supporting customers with benefits, personal contributions, arrears management and payment plans
* Supporting customers to develop independent living skills and plan successful move-on into the community
* Carrying out room checks and ensuring accommodation remains safe and secure
* Completing health & safety checks, fire drills and reporting repair issues
* Maintaining accurate daily records and updating internal systems
* Working collaboratively with internal teams and external professionals, including social workers, solicitors, translators, police and education providers
* Providing specialist support around immigration matters, settled status and age assessments
* Ensuring safeguarding, child protection and all relevant policies and procedures are followed
* Promoting Squared services within the wider community
* Providing cover for colleagues when required
About You
You'll be a compassionate, resilient and motivated individual with the ability to empower vulnerable young people while also setting clear and consistent boundaries.
You'll bring:
* Empathy and a genuine passion for supporting young people and vulnerable individuals
* The ability to coach, mentor and motivate, while appropriately challenging negative behaviour
* A calm, organised and proactive approach, even in pressured situations
* Excellent communication and relationship-building skills
* Confidence working collaboratively within a small, specialist team
* Resilience, emotional intelligence and a positive outlook
* Commitment to delivering high-quality, respectful and empowering support
* Experience of working within supported housing, social care or community services is highly beneficial, but most important is the right values, attitude and willingness to go the extra mile.
Why Work With Us?
At Squared, you'll be part of a supportive, values-driven organisation where your work truly matters. We offer:
* A meaningful role with real impact
* A supportive team environment
* Opportunities to develop specialist skills in trauma-informed and psychologically informed practice
* Flexible working patterns where possible
* A chance to help young people build safer, more independent futures
If you're passionate about empowering people, enjoy working collaboratively and want a role where no two days are the same, we'd love to hear from you.
Deadline for applications is 24th March 2026
Company Overview
Squared is a not-for-profit housing association that has been providing affordable housing in Luton and South Bedfordshire since 1962. We strive to find ways to continuously develop and grow with our tenants and residents needs at the heart of everything we do. We are proud to support the local community and embrace its diversity. Our aim is to empower individuals to make choices about their lives on their journey to lead fulfilled, independent lives, through an innovative approach to tackling local housing needs and homelessness. We don't just give people a key, we offer on-going support to unlock their potential. We don't just give advice; we offer genuine warmth and non-judgmental care. We don't just provide business services; we offer expert consultancy and management. We provide homes for independent living and homes with support in Luton and Central Bedfordshire. To complement this work, we also run a lettings service for private landlords; a social enterprise inspired cleaning and gardening service; and an employee excellence focused HR consultancy - People Excellence. Every day, the people on our team make a difference to our customers. Whether they're working with them directly or supporting behind the scenes they're helping them regain their independence and live more fulfilled lives. As we expand our services, we're also helping other businesses to thrive. This continued positive impact on our customers is extremely important to us and our success, and we can only achieve it by finding the right people to work with us. We look for people who share our ambitious, forward-thinking outlook and supportive, hardworking approach. If you join us, we'll invest in you and continue to nurture your potential to help you achieve great things for you, us and – most importantly – our customers. We strongly believe in providing a working environment which recognises individuals' differing needs, therefore encouraging a work/life blend is key to us.