Job Description
Do you have Customer Care Coordinator experience and the availability to commit to a 6 month contract in Edinburgh?
Pettigrew Recruitment is delighted to be working with a developer based in Edinburgh as they look for a Customer Care Coordinator to provide additional cover within their customer care department. This developer offers high quality homes to their customers as one of the countries leading brands in the housebuilding industry.
Reporting to the Head of Customer Care, the successful individual will be expected to carry out the following duties:
* Monitoring and adhere to customer care policies and procedures.
* Dealing with any issues raised professionally, quickly and to the complete satisfaction of the customer.
* Receiving customer care related enquiries via email, phone and social media.
* Professionally handling queries whilst recording issues appropriately.
* Communicating with the Head of Customer Care ensuring all defects are being dealt with by the appropriate personnel and in a cost effective manner.
* Liaising with commercial / buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable.
* Preparing and manage customer files electronically.
* Conducting post completion satisfaction calls with customers.
We are looking for those with really strong customer service / administrative skills who can demonstrate a professional attitude towards their work. Given the nature and pace of the role. Experience in housebuilding would be advantageous but not essential.
Does this sound like you? Get in touch with Ashleigh today to find out more.
Pettigrew Recruitment Group Limited is an equal opportunities employer and acts as an employment agency for permanent recruitment. Pettigrew Recruitment Group is also an employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found on their website.