Overview
* Take on a new career challenge and join us in this varied role, where you'll be responsible for maintaining a safe and efficient workplace
* We'll look to you to act as a trusted partner and property specialist for a portfolio of properties
* You'll be working collaboratively with teams across the bank to deliver improvements in process and customer experiences
* This is an office first job, so most of your time will be spent on site at our Southend office with regular travel to the various properties within your portfolio
What you'll do
* As a Senior Facilities Manager, you'll be acting as the building owner accountable for all day-to-day and change activity within the property. You'll be delivering all facilities services in accordance with approved procedures and standards, as well as making sure that service level targets are achieved in relation to running costs, energy conservation and cost reduction opportunities.
* Acting as the key interface for any projects within the property, ensuring a safe and efficient workplace with planned and reactive maintenance, through helpdesk and supply partners
* Understanding what the customer and business thinks and feels by actively reviewing key performance indications, identifying trends and taking timely action to address areas of improvement
* Maintaining adherence to operating standards, quality processes and managing supplier partner relationships, in order to optimise performance and value for money
* Developing and maintaining effective relationships with internal, external and supplier stakeholders, enabling positive customer and business outcomes across organisational boundaries
* Acting as internal consultant and subject matter expert to our stakeholder network, ensuring compliance with all internal and external regulatory standards, process and controls
Requirements and qualifications
* To succeed in this role, you'll need experience as a Facilities Manager in a corporate environment, managing suppliers.
* A professional qualification such as IWFM minimum standard of level 4, or equivalent would be an advantage.
Key competencies
* The ability to manage stakeholders effectively
* Experience of delivering projects in a corporate environment
* Knowledge of risk and compliance management practices
* Experience of delivering successful customer experience and service performance improvement initiatives
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