Customer Service Assistant
You’re a confident and friendly communicator, comfortable building relationships and sharing product knowledge with customers face to face and over the phone. Efficiency and safety are vital, but your main focus will be the customer—supporting their ideas on the shop floor or working to a one-hour click-and-collect service.
What we need:
You’re organized and analytical, able to prioritize your time and keep things simple. We provide courier, click-and-collect, and home delivery services, with products ranging from tins of paint to bags of compost or hot tubs, so some heavy lifting will be involved. Being agile and flexible is key to success in this role. You’ll be eager to expand your skills by using new technology and learning new ways of working. Flexibility to work on a rota that includes weekends, evenings, and bank holidays is essential.
What's in it for you?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to various networks that support our colleagues and allies, helping us embed diversity and inclusion at the heart of our business.
We recognize that wellness means different things to different people, and we aim to support colleagues in being at their best and feeling well through a range of benefits. These include a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, wellbeing benefits, and more! We also provide generous breaks to ensure you’re refreshed and able to perform at your best.
Additional information:
To support you during the application or interview process, please contact us for any recruitment adjustments.
Please note: If you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more details.
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Created on 26/04/2025 by TN United Kingdom
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