A great opportunity has arisen for a customer service focused service engineer to join a trusted provider of forklift trucks with a variety of clients and products, including lithium, electric and diesel powered trucks.
Role Overview:
As a Service Engineer, you will be responsible for the maintenance, fault-finding, and repair of a variety of forklift trucks and material-handling equipment - including modern lithium battery forklifts. Working remotely, youll plan your own daily workload and travel to customer sites within approximately 60-90 minutes of your home location.
This role offers excellent independence, responsibility, and the support of a well-structured technical team.
Key Responsibilities
* Perform routine servicing, maintenance, and safety inspections on a wide range of forklift trucks (diesel, electric, LPG, and lithium).
* Diagnose mechanical, electrical, hydraulic, and battery-related faults.
* Carry out repairs efficiently and professionally while minimising customer downtime.
* Provide clear and accurate job reporting via the companys digital systems.
* Maintain company van stock and ensure parts are managed effectively.
* Deliver excellent customer service, acting as the face of the company.
* Liaise with the service office for scheduling, technical support, and parts ordering.
* Adhere to all health & safety practices and manufacturer guidelines.
Beneficial Skills / Experience:
* Previous experience as a forklift engineer, plant engineer, agricultural engineer, automotive technician, or similar mechanical/electrical service role.
* Strong diagnostic capabilities across electrical, mechanical, and hydraulic systems.
* Experience with lithium battery equipment (training can be provided if partly experienced).
* Ability to work independently and manage your own workload.
* Full UK driving licence.
* Strong communication and customer-facing skills.
* Good IT literacy for completing service reports on a tablet/device.
Additional Details:
* Competitive basic salary (DOE)
* Overtime opportunities
* Company vehicle (fully equipped service van)
* Specialist tools & diagnostic equipment
* Manufacturer and in-house technical training, including lithium system training
* Pension scheme
* 25 days holiday plus bank holidays
* Supportive, growing company with progression opportunities