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Our client is recruiting for a part time Quality Assurance Officer, based at our offices in Knowsley Road, Bootle.
Job Title: Quality Assurance Officer
Hours of Work: 21 hours per week (part time)
Salary: £25,500 to £28,500 (dependent on experience / pro rata)
Closing Date: Friday 14th July at 5 pm
A little about the role...
To provide high quality performance data analysis / quality assurance support to the Board of Trustees, Chief Executive and Head of Operations, significantly contributing to efficient, effective and outcomes-focused service delivery.
Key Responsibilities
* To develop a comprehensive Quality Assurance system, enhancing understanding of the impact of the companies services for victims / survivors of domestic abuse in Sefton.
* To develop, and utilise, an in-depth knowledge and understanding of the the companies OASIS case management / statistical reporting system.
* To provide group / individual support to the companies staff in regard to enhancing use of OASIS in case management record-keeping.
* To develop best practice strategies for service performance improvement and effective impact analysis, working with staff to implement recommendations.
* To provide the Chief Executive and Board with regular monitoring and quality assurance -related reports and contribute to organisational reflective practice.
* To provide / present relevant operational data to staff to support organisational learning and service delivery quality.
* To support the CEO / Head of Operations in undertaking purposeful, proportionate, and meaningful internal performance audits, contributing to best practise in domestic abuse support services.
* To work closely with Sefton MBC, the Sefton Partnership, and other funders, in sharing the companies services data / impact analysis.
* To work with the Chief Executive and other key staff to positively utilise existing / new partnership relationships to enhance service quality and performance.
* To identify (own) learning development and training needs and agree with the Chief Executive appropriate learning development activities to be undertaken.
* To maintain an awareness of the companies operating environment, including legislative developments, social trends and local issues likely to impact on future service development.
* To effectively represent the company at external events and meetings.
* To promote the interests of the organisation at all times.
* Other similar duties may be allocated from time to time, appropriate to the general character of the post.
* Other similar duties may be allocated from time to time, appropriate to the general character of the post.
To apply: For an application form and personal specification details contact michael.maguiire@sefton.gov.uk
FREEPOST Address
Sefton@Work
FREEPOST NAT19351
Bootle
L20 3YY
A 24 hour answer phone is available when the office is closed.
Monday to Thursday 9.15am – 4.30pm
Friday 9.15am – 4.00pm
Southport Office
Monday to Thursday 9.15am – 4.30pm**
** Closed Friday
Saturday-Sunday CLOSED
*Or try the chat facility on our Website.
Supported by Youth Employment Initiative &
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