Role Responsibility
We are looking to recruit within our Financial Assessment and Income Unit. The position of Billing & Control Officer, within the Billing & Control team, is based in Broadstairs however, we undertake hybrid working, meaning that we work from home and the office, depending on business needs. The available position is for a temporary six month contract, full time, 37 hours per week.
Working within a team responsible for the invoicing of income due to the authority you will play a vital role in providing high quality advice and accurate information to both internal and external stakeholders and customers. As the first point of contact in relation to the receipt of an invoice you will be responsible for quickly building rapport with people we support whilst assisting with a wide range of in-depth queries in a professional, diplomatic and supportive manner. You will support the administration of IT systems, to provide technical support and advice.
You will be provided with a comprehensive training program so that you are able to deliver the requirements of this role. If you are flexible, adaptable, can work under pressure, hold all the necessary skills, experience, and knowledge, and are prepared to go the extra mile, then this is an excellent opportunity for you to work within a dynamic and developing environment.
We politely request that all applicants state their interest, skills, and experience for this role (relevant to the job description) in the How you meet the requirement of the role section of their online application form.
As an employee of Kent County Council, you will receive excellent benefits, including a generous annual leave package and membership of the pension scheme. Full training and support will be provided and there will be opportunities for career progression, including support to gain relevant qualifications.
These posts are considered by Kent County Council to be customer-facing positions. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.