Admin Support Officer
HMP and YOI Doncaster, DN5 8UX
Band 7: Permanent, Full Time (Mon - Thurs 07:30 - 18:00pm) Alternating to (Tues- Fri 07:30 -18:00)
Up to £31,000 per annum + Excellent Benefits
Ready to impact a better future?
As an Admin Support Officer in our Offender Management Unit team, you'll play a vital role in supporting the smooth running of offender management processes, ensuring accurate records and effective communication that helps protect communities and support rehabilitation.
In this role, your work will have real purpose - contributing to safer environments and supporting positive outcomes for individuals and society. You'll be part of a team that values care, trust, and collaboration, where your attention to detail and commitment will help create a meaningful, positive impact every day.
What you’ll do as an Admin Support Officer
* Update prison systems including NOMIS, DPS, and local databases following prisoner admissions
* Liaise with internal teams and external agencies to gather and share essential information
* Allocate cases to Prison Offender Managers and support workload distribution
* Prepare documentation, manage department mail, and maintain accurate filing systems
* Schedule meetings, attend where required, and produce clear, accurate minutes
* Interpret court warrants, update sentence calculations, and ensure records reflect legal outcomes
Does this sound like you?
* Strong administrative skills with excellent attention to detail in a fast-paced environment
* Good communication skills, with the ability to work collaboratively across teams and agencies
* Confidence using IT systems including Outlook and Excel
* GCSEs (or equivalent) in English and Mathematics at Grade C or above
* A proactive mindset with a commitment to accuracy, confidentiality, and continuous improvement
Vetting and checks
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Discover all you need to keep growing
We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities - and the support and tools to help you seize them.
What we offer
* 6 weeks annual leave
* Up to 6% contributory pension scheme
* Free on site car parking
* Free use of on site gym
* Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
* Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
* Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
* Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
* Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
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