Description ABOUT YOU We’re looking for an experienced Key Account Manager to take the lead in managing and expanding relationships with some of our most valued clients. You will act as the main point of contact for strategic accounts, working closely with technical teams and business development colleagues to identify growth opportunities, manage renewals, and ensure seamless delivery of certification projects. Required skills and experience: Proven success managing large, complex, or multinational accounts within the food certification, testing, inspection, or compliance sectors Strong track record of both retaining strategic clients and winning new business Excellent commercial negotiation skills and contract management experience Strategic thinker with the ability to balance long-term client development and short-term sales targets Exceptional relationship-building skills, with credibility at senior stakeholder levels (e.g., Quality Directors, Procurement Heads, Technical Managers) Strong CRM discipline (preferably Salesforce, Dynamics, or HubSpot) with experience in pipeline management and forecasting Comfortable working in a matrix environment and collaborating across functions and geographies ABOUT THE OPPORTUNITY We’re seeking an experienced and driven Key Account Manager to join our growing team. In this pivotal role, you’ll be responsible for managing and developing relationships with our most important clients, ensuring they receive outstanding service, expert guidance, and tailored certification solutions that add real value to their operations. Key activities: Manage a portfolio of key multinational and enterprise-level accounts within the food certification sector Develop and execute strategic account plans to deliver revenue growth, client satisfaction, and long-term partnership value Act as the primary commercial contact for all key client stakeholders, ensuring consistent communication, responsiveness, and trust Identify and pursue opportunities to expand business with existing accounts through additional sites, services, or geographies Develop new business opportunities with prospective clients that fit the company’s growth strategy in food certification Lead client negotiations, prepare proposals, and manage bids to secure new contracts and renewals Track and report on pipeline development, forecasting, and win/loss analysis using CRM tools. Work closely with Operations, Technical, and Delivery teams to ensure seamless service and contract execution Maintain high standards of CRM usage, ensuring all opportunities, interactions, and forecasts are accurate and up to date Produce reports and dashboards that provide visibility of account performance, revenue trends, and client satisfaction metrics Monitor and manage client satisfaction and service quality in collaboration with delivery teams Lead regular business reviews with clients to demonstrate value, address issues, and identify growth opportunities WHAT WE OFFER Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world. Competitive salary/benefits Development and career opportunities around the Globe Working in a highly motivated team and dynamic working environment We are an Equal Opportunity Employer who do not discriminate against applicants. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex or national origin. Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies.