Customer Success Manager
Location:Birmingham Hybrid (12 days per week in the office)
Salary:Up to £40,000 + commission
Benefits:Private medical, enhanced pension, 25 days holiday + bank holidays, electric car scheme, cycle to work
Our client, a growing SaaS organisation within the fintech space, is hiring a Customer Success Manager to support and expand its rapidly increasing customer base.
This role offers the opportunity to play a key part in shaping Customer Success best practice within a scaling business, while building long-term client relationships and driving retention, renewal, and upsell activity.
What youll do
1. Onboard new clients and guide them through a successful SaaS adoption journey
2. Manage and develop client relationships, ensuring value, ROI, and long-term engagement
3. Proactively identify and support at-risk accounts
4. Deliver ongoing training and support to users
5. Drive renewals, retention, and upsell performance against targets
6. Capture customer feedback and t...