Deputy Ticketing & Sales Manager (Maternity Cover 14 Month FTC) Department: Marketing & Communications, Ticketing & Sales Reporting to: Ticketing and Sales Manager, Head of Marketing and Communications Role Summary: As Deputy Ticketing & Sales Manager (Maternity Cover), you’ll play a vital part in the smooth, day‑to‑day operation of our busy Box Office, working closely with the Ticketing & Sales Manager to deliver smart, innovative strategies that boost income, grow audiences, and elevate our sales initiatives, including Memberships and secondary spend opportunities. You’ll lead and inspire a team of five Ticketing & Sales Assistants, championing exceptional customer service at every touchpoint while driving revenue, loyalty, and long‑term engagement. With a sharp eye for accuracy and compliance, you’ll also ensure our database remains clean, efficient, and fully GDPR‑aligned. This is a fantastic opportunity for someone who loves delivering great experiences, thrives in a fast-paced environment, and wants to support the future of how audiences connect with our organisation. Role summary Main duties: Responsible for the day to day management of the Box Office. Oversee the relationship with Ticketing Partner, Spektrix and the continual development of the CRM System. Ensure that all Box Office employees are well informed about products and expected sales schedules and targets. Support the Ticketing & Sales Manager on delivering pricing strategies and initiatives. Managing current and cultivating new relationships with third party ticket agents. Working with the Ticketing & Sales Manager on the set-up of shows and events. Supporting the Ticketing & Sales Manager and Head of Marketing and Communications on the development of and implementation of digital ticketing. Deputising for the Ticketing & Sales Manager when required. Responsible for ensuring BOH provides a seamless Box Office service, including carrying out training and ensuring all team members are proactively selling all shows, memberships, donations, packages and ancillary items for BOH and any third-party clients. Proactively manage ticketing inventory by regularly checking sales for individual performances. Building and maintaining excellent relationships with producers, casts and agents and internal staff across the entire organisation. Set up and manage procedures and systems to ensure department processes are documented and conducted in an efficient, secure and accurate manner. Champion access for all, in particular supporting BSL, captioned, relaxed and AD performances. Support our BOH Creates programme with all ticketed events and activities to promote school group bookings, workshops, free activities and events. Support the Front of House team with event information. Support the Development department by promoting Buxton Opera House as charity and increasing individual giving and membership sales. Ensure that all sales are reconciled correctly and that all staff adhere to BOH finance and data entry procedures. Be accountable for the effective management of cash handling. Produce, as necessary, any sales and performance reports for all productions at BOH. In addition, liaise with all incoming companies, artists, creatives and external groups regarding ticket sales. Identify opportunities which increase customer loyalty and maximise sales and income. Comply with and uphold the principles of relevant legislation, company policies and procedures, including GDPR, to ensure that all data is dealt with in accordance with current legislation. Be an ambassador and advocate for BOH and promote the company’s values and behaviours. Undertake any additional tasks as may reasonably be required from time to time. Person Specification Essential Experience: A proven track record of managing, training, and motivating staff in a sales environment Experience of working in a customer facing environment, with a customer centric approach, whilst delivering exceptional results Pro-active and self-motivated with the ability to prioritise and work across multiple tasks A professional and courteous attitude, with the ability to communicate effectively with a wide range of people and stakeholders Meticulous attention to accuracy and detail Experience of reconciliation and banking procedures Experience of sales and financial reporting Experience of working to and exceeding sales targets Skills and Knowledge: Strong planning and organisational skills Exceptional communication skills (both written and verbal) Confident in managing a fast-paced and demanding priorities Computer literacy (specifically MS office and website CMS systems) Highly numerate and analytical in regard to sales, audience data and financial reporting Ability and confidence in managing relationships with creative teams, treating differing views with discretion and diplomacy Experience of working in the arts, heritage or cultural/creative industries Ability to analyse trends and interpret data Understanding of the Disability Discrimination Act and working knowledge of GDPR Awareness of Health & Safety Ability to work independently and as part of a team Education, Training and Qualifications: Educated to A level standard or equivalent Personal Attributes An interest in performing arts/theatre Commitment to achieving high standards in all areas of work Ability to motivate and manage teams Skilled managing a demanding workload, prioritising, and delegating effectively Excellent planning and communication skills Flexible approach to working, including the ability to work unsociable hours in the evening and at weekends Ability to work on multiple projects with conflicting deadlines Good team player A talent for building rapport with customers, colleagues, and stakeholders alike Desirable Experience: Demonstrable experience of working in a similar role in an arts or ticketing organisation Experience using Spektrix or another similar ticketing platform to analyse and interpret data Skills and Knowledge: Knowledge and experience in the use of Spektrix and Audience profiling Knowledge of the High Peak area and/or challenges of working in rural community settings Education, Training and Qualifications: Qualifications in First Aid Qualifications/Training in Customer Service Role Specification The postholder will work across the organisation, including at Buxton Opera House, the Pavilion Arts Centre, and the Trust’s offices at No. 5 The Square. All staff are expected to work flexibly in line with their role and the charity’s objectives. The Deputy Ticketing & Sales Manager will be required to work evenings and weekends. This job description may be updated to reflect future business needs. Contract: Maternity Cover 14 Month Fixed Term, Full Time (37.5 hours per week) Salary: £27,750 per annum. Probation period: 6 months. Pension: Auto enrolment. Annual Leave: 25 days plus 8 days bank holiday per annum. Preferred start date: Mon 9 March 2025. Benefits of working with us At Buxton Opera House, we value our team and offer a range of benefits to support your wellbeing, development, and enjoyment of working in a vibrant cultural environment: Complimentary and discounted tickets to theatre and live events Staff discounts at our bars and merchandise counters Generous annual leave starting at 25 days from your first day of employment Flexible working arrangements including, where appropriate to the role, opportunities for remote working and adaptable hours where possible Ongoing training and development, from a comprehensive induction to role-specific learning, courses, and skills-building opportunities. We also support personal growth through conferences, external training, and team-building activities Staff social events throughout the year A chance to make a difference and be part of a legacy where history, community, and creativity take centre stage. How to apply We’d love to hear from you! To apply, please send your CV, along with a covering letter detailing: Why you’re interested in this role The key skills and experience you would bring to the position Email your application to Emily Jeeves, Head of Marketing and Communications. Application deadline: Sun 8 Feb, 11.59pm. If you would like to find out more about the role before applying, please contact Rebekah Powell, Ticketing and Sales Manager, on rpowell@boh.org for an informal conversation. We warmly welcome applications from people of all backgrounds and lived experiences. You may not meet every criterion listed, and that’s okay. if you have some relevant experience and a motivation to learn and grow, we encourage you to apply. Thank you for your interest. We look forward to receiving your application! High Peak Theatre Trust Limited (Reg’d Office) No. 5 The Square, Buxton, Derbyshire, SK17 6AZ Company No. 1356378 | Charity Reg No. 507354