Job Description
The Manager will lead an End Client Onboarding Team and is responsible for leading a team of Compliance Analysts conducting due diligence assessments for individual and corporate applications prior to granting access to the company’s systems and services.
This role provides day‑to‑day leadership and oversight of onboarding activities, ensuring assessments are completed accurately, efficiently, and in accordance with regulatory requirements, internal policies, and risk standards. The Manager acts as a key escalation point, drives performance and quality outcomes, and partners closely with internal stakeholders and external vendors to support effective service delivery.
Key responsibilities include;
* Managing analyst queries and escalations
* Leading onboarding‑related projects
* Monitoring productivity and quality assurance outcomes
* Identifying and mitigating operational and compliance risks
* Supporting audit and regulatory reviews
* Producing regular management information (MI) reporting, and collaborating with senior stakeholders to align onboarding priorities and continuously improve processes.
This is a hybrid position with Tuesdays through to Thursdays being office based.
Qualifications
* Experience in AML, KYC, CDD/EDD, or financial crime compliance, including individual and corporate onboarding.
* Experience leading or supervising teams in a compliance, risk, or operational environment.
* Strong knowledge of CDD and EDD requirements, including risk‑based assessments, escalation processes, and regulatory expectations.
* Ability to manage performance, quality assurance, and continuous improvement initiatives.
* Experience leading projects and coordinating work across multiple stakeholders.
* Demonstrated ability to identify, assess, and escalate operational and compliance risks.
* Experience producing and reviewing management information (MI), performance metrics, and risk reporting.
* Strong written and verbal communication skills, including interaction with senior stakeholders and external vendors.
* High attention to detail and sound judgment in making and documenting risk‑based decisions.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.