Are you ready to rethink your routine? We're looking for a Senior Education Manager to join our Retail Head Office team. Reporting into our Commercial Director, our Senior Education Manager will be responsible for designing and delivering high‑quality retail training programs focused primarily on product knowledge, skincare expertise, artistry and customer‑experience excellence. This role combines curriculum creation with hands‑on training delivery and in‑store coaching. You will ensure our retail teams are empowered, confident and capable of providing a best‑in‑class Trinny London experience.
Welcome to Trinny London!
Here at Trinny London, we're changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines. We have achieved tremendous growth since 2017 and we're proud to be one of Europe's fastest‑growing beauty brands. We're generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.
Our Values
We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow.
We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.
The Role
Your daily to‑dos might look like this:
* Create engaging, effective and impactful training programs for Retail teams across all our markets (UK, ROI, AUS & US)
* Develop learning content across multiple formats including digital modules, videos, in‑person training, and shop‑floor tools
* Produce comprehensive product education materials to deepen product knowledge and support sales
* Build customer experience and service‑excellence training that elevates Trinny London's personalised customer interactions
* Collaborate with Retail Operations to create training content around operational processes and eventing
* Work closely with Regional Sales Managers and Head of Retail to identify and report on training needs, addressing skill gaps
* Measure the effectiveness of training using feedback, sales performance data and KPIs, and monitor success of training team according to regional performance metrics
* Maintain accurate records of training sessions, attendance and learner progress
* Partner with Product Innovation and Marketing teams to ensure training content reflects Trinny London's brand campaigns, product messaging, launches and seasonal focuses
* Lead on Training budget curation and tracking in partnership with finance
* Line manage our Field Trainers, supporting with coaching, guidance and feedback
* Maintain and update all learning materials to ensure accuracy, relevance and alignment to business needs
* Work with the Senior Retail People Partner to ensure the retail training calendar balances product, selling skills, business acumen and people training
* Champion Trinny London's brand values, ensuring they are embedded throughout all training content and consistently modelled during coaching and facilitation
* Support the delivery of tailored onboarding and induction training for new store openings as well as new Retail and HQ starters
Requirements
* Experience in beauty, skincare or cosmetics education within a retail environment
* Skilled in creating clear, compelling digital content (video, platform modules, toolkits, presentation creation)
* Demonstrated experience delivering in‑store and virtual training
* Excellent presentation and facilitation skills
* Strong product and artistry knowledge with an understanding of skincare fundamentals
* Ability to simplify complex product concepts into engaging and digestible learning
* Strong organisational abilities and comfort balancing hands‑on delivery with content creation
* Knowledge of professional certification courses within the beauty industry
* Proficiency in Google Suite, Microsoft Office and digital learning tools
* A natural educator with a warm, motivating and energetic delivery style
* Passionate about beauty, learning and inspiring others
* Adaptable and comfortable working in a fast‑moving environment
* Willing to travel regularly across the UK and occasionally internationally
We love to hear from anybody interested in Trinny London! Although it's useful to have the skills listed above, we're always eager to hear from ambitious people looking for their next challenge.
Benefits
* Flexible working with core working hours
* Hybrid working, 3 days in our amazing office, which is fully stocked with snacks and drinks
* 25 days holiday (we're also partial to a handful of spontaneous and well‑earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays)
* Welcome to Trinny London Starter Stack and swag
* Company discount for yourself, your friends and family
* Vitality health scheme, EAP and Medicash (including dental, optical & audiological care)
* An annual personal training and development budget
* Enhanced family friendly packages
* Pension scheme
* Cycle to work scheme
* T-Parties = many office socials as well as summer and festive celebrations!
* Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)
Equal Opportunities
We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be the best versions of themselves.
We're committed to equal opportunities and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.
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