Overview
This role will support a wide range of operational and administrative activities, with a core focus on baggage claim management, travel coordination and day-to-day office administration for our UK and European operations. The ideal candidate is detail-oriented, a clear communicator, and comfortable managing multiple tasks in a fast-moving environment. In this role, you will support our operational teams and work closely with colleagues globally in areas such as:
Responsibilities
* Managing all baggage claims, ensuring prompt handling, investigation and resolution
* Preparing and submitting LERAP (Local Emergency Response Action Plan) documentation
* Coordinating CAA Summer, Winter and Ad-Hoc permit applications
* Handling general office and administrative duties as required
* Managing leasing processes and administration for company vehicles
* Entering timesheet information into the TMS system and preparing spreadsheets for payroll processing
* Responding to all timesheet-related queries
* Maintaining Leave/Sick/Lieu/MRP records up to date
* Coordinating hotel bookings for Head Office visits in London, Amsterdam and Greece
* Managing taxi bookings for employees on duty
* Arranging travel orders, tickets and hotel accommodation for the Managing Director, and coordinating with global colleagues to ensure plans are well organised
* Managing office supply orders, including stationery, water, kitchen and cleaning materials
We welcome candidates who possess the following skills/knowledge
* Experience working in an administrative, operations or travel-related environment
* Experience handling baggage claims, including managing challenging cases while maintaining a high standard of service
* Knowledge of CAA processes and permit applications
* Strong organisational skills with the ability to manage competing priorities
* Confident communicator with strong written and verbal skills
* Proficiency in MS Office applications
* Ability to work effectively under pressure and meet tight deadlines
* A proactive, detail-oriented approach and a commitment to excellent service
Interested?
Please follow the instructions to apply attaching your CV. This vacancy is being managed by Michael Ruggiero. I can be contacted on 0203 887 9444 or michael@traveltraderecruitment.co.uk
Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry? We have a variety of different opportunities so do submit your CV to us!
#J-18808-Ljbffr