Office Manager (FullTime)
HatchedTalent Solutions is the Talent Partner for MJP Electrical ServicesLtd. The team are building a unique electrical company known forresponsive communication, high workmanship standards, and reliableservice. With ambitious growth plans, MJP Electrical aims toestablish itself as the go-to electrician in the Bristol, Bath,Gloucester and South Wales region while maintaining our reputationfor excellence.
Your part in our vision
Are you conscientious, motivatedand eager to add to your existing skillset and professionally readyto help us continue to keep growing at our current fastpace?
You'll be an integral part of the business.Along with excellent computer skills, this position calls forexceptional standards of written English and Maths. Accuracy andnumeracy, together with common sense, initiative and the ability toprioritise your workload, whilst efficiently multitasking arecrucial elements within the challenge of thisposition.
Without you and your skills, runningthe company successfully is impossible. As the Office Manager, youwill be overseeing the team and ensuring the smooth running of thedaily operations. With your friendliness, proactivity andefficiency we can make sure that MJP is the go-to electricalcompany in the region.
Responsibilitiesinclude...
HR Admin
Assisting with recruitment andinterviewing
Verifying new staff information,DBS checks, reference checks
Onboarding newstaff
Regular Personal Development Reviews withEngineers and office staff.
Employee incentiveideas
Scheduling employeetraining
Entering employee records into thecompany database
Liaising with the localcolleges with regards to our apprenticeengineers
Liaising with schools regarding workexperience.
Minute taking
Updating employee holiday and sickness records
Handing confidential information
Any otherduties that maybe reasonably required for therole.
Health and Safety Polices andProcesses
Finance Admin
Bookkeeping
Chasing Invoices
Reconciling PurchaseOrders/Invoices
CreatingSpreadsheets
Ordering officesupplies
Payroll
Ad hocduties
BusinessAdministration
KPI - Data entryand reports
Updating SOP's for our OperationsManual
File organisation
Account applications
Professionalism: Overseeing thesmooth running of the daily Operations
Working closely with theengineers and the office team.
Have a strongunderstanding of the services we offer and a good generalknowledge.
Speaking to customers in a friendlyand informative way
Reporting to the OperationsManager & Directors
Escalate feedbackfrom any unsatisfied customers to the OperationsManager
Attending regular performancemeetings
Problem solver.
Communicating with customers
Covering staff holidays/sicknesswill include.
Answering incoming telephone callsin a timely, polite manner
You'll be able toidentify potential problems before acting to prevent them fromhappening.
You'll take pride in resolving issuesraised by customers efficiently.
Showing empathyand understanding a situation from someone else's perspective is animportant quality.
You'll have strongcommunication skills.
A proven history ofdeveloping working relationships, and you'll be confidentinstructing engineers.
Communicating clearly,listening carefully and writing detailed instructions are secondnature to you.
Scheduling jobs(Covering staff holidays/sickness willinclude)
Accurately logging all new enquiriesand service requests in the company systems
Scheduling new jobs immediately in a suitable time slot for theengineers
Preparing and managing the weeklyengineering schedule
Building a good rapportwith the engineers in the field.
Experience and QualificationsRequired:
5 years ofAdministration and Customer Service experience(required)
Experience working in a fast-pacedenvironment.
Office Management /Lead
Previous experience working in a senior orsupervisory role would be highly beneficial.
Having structure in the way you work and being well organised areessential qualities.
Scheduling experience in asimilar role
Expert using Microsoft Officeapplications such as Word and Excel, includingApple.
PersonalAttributes:
Self-motivator usedto working independently and managing your day to daywork
Systematic approach to dailytasks
Highly organised
Problem solver
Using owninitiative
Continuous improvementmindset
Passionate about customercare
Resilient and able to work underpressure
Friendly andoutgoing
Ability to approach work with apositive attitude
Excellent verbal and writtencommunication skills
The ability to become anexpert in our in-house computer system and the services weoffer
Full UK driving licence
What We Can Offer inReturn:
* Trainingcourses to help you develop in your role
* Teamfun days and evenings out
* Pensionscheme
* Gymmembership
* Private medicalinsurance
* Free onsiteparking
* Casual dresscode
Full-time,Permanent
.30k - 35k peryear
20 days' holiday plus bank holidays prorota
Office Hours: Monday - Friday 8am-5pm (willmove to Hybrid)