Project Assistant
Contract Type: Permanent
Salary: £26,227.50 per annum
Working Hours: 37.5 hours per week
Working Pattern: Rolling rota working between 07:15 and 22:15, includes 1 in 3 weekends.
Location: Jamaica Street Project, Bristol
Role Summary
You will be key in the day‑to‑day running of one of our supported housing services. The priority is the safety and wellbeing of all residents. Your duties include supporting customers in calls from GP, Social Services, or benefits teams; dealing with emergency services; logging incidents; cleaning and preparing rooms for new occupants.
Responsibilities
* Assist in the planning and delivery of personalised support and move‑on plans.
* Understand risk management process and assist in regular reviews.
* Inspire and motivate customers to meet agreed outcomes and develop life skills.
* Assist customers with day‑to‑day support and tenancy‑related matters.
* Identify and promote opportunities for employment, education and training.
* Signpost customers to external support services such as food banks and community resources.
* Support customers to be tenancy‑ready and financially independent through budgeting plans.
* Support and monitor customers’ healthcare needs and maintain contact with health professionals.
* Educate customers to manage medication following Riverside’s procedure.
* Maintain clear, accurate, strengths‑based records on the digital platform.
* Promote customer involvement and consultation.
* Deliver group work sessions.
* Support referral process for new customers.
* Assist in housing management service, including income collection and tenancy support.
* Maintain safe environment, report repairs or health and safety concerns.
* Clean and prepare customer rooms.
* Resolve challenging situations sensitively, balancing individual needs with service safety.
* Follow local safeguarding procedures and act on risks.
* Contribute to partnerships to provide holistic support.
* Carry out day‑to‑day administration and operational duties.
* Maintain financial systems: rent accounts, invoices, petty cash, banking.
* Submit information returns on funding, health & safety, and performance.
* Serve as point of contact on the phone, reception, and enquiries.
Other Duties
* Work flexible hours to meet customer and business needs.
* Use the Lone Worker system when necessary.
* Ensure safety within Riverside’s policy framework (health & safety, safeguarding, dignity at work, GDPR, cash handling).
* Deliver role in line with Riverside company values (Our Riverside Way).
* Participate in team meetings, supervision, and practice sessions.
* Undertake regular training and continuous development.
* Undertake additional duties in consultation with Line Manager.
Person Specification
Essential
* Understanding of barriers faced by vulnerable and diverse customer groups with complex needs.
* Experience working in a team and communicating positively.
* Ability to organise tasks and plan accordingly while interacting with people.
* Team player with caring, empathetic, flexible, resilient, can‑do attitude.
* Initiative and confidence to make decisions.
* Basic administrative and IT skills for record keeping.
Desirable
* Experience working with vulnerable and diverse customer groups or individuals with complex needs.
* Personal lived experience of homelessness, rough sleeping, mental health issues, or substance misuse.
Additional Information
* May require travel to other locations within the Group.
* Need to handle sensitive information and maintain confidentiality.
* Flexible working hours within the operating hours.
* Commitment to equality and non‑discriminatory practices.
Benefits
* Competitive pay & generous pension.
* 25 days holidays plus bank holidays.
* Investment in learning, personal development, and technology.
Diversity and Inclusion
We are inclusive and value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
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