Position Overview
What could be more professionally fulfilling than leading the team that provides a continuous supply of safe drinking water to our capital city? That’s the role that we are now seeking to fill.
We’re looking for a strategic and dynamic person to lead the water network team in the North London area north of the River Thames. As Head of Water Networks in North London, you will be responsible for providing drinking water to over 5 million people, including the heart of West End and the City, extending to Enfield, Hampton and Ealing. It is an amazing opportunity to lead a highly motivated and high‑performing team providing a life‑essential service to North and central London.
Do you have an inspiring leadership style with a passion for operational excellence and customer service? Thames Water is looking for a forward‑thinking and experienced Head of Region to steer performance and future resilience of our essential services.
Location & Working Hours
Location: Lea Bridge Depot.
Hours: Monday to Friday, 36 hours a week.
Key Responsibilities
Develop, lead, and execute the business plan across your region, ensuring the efficient distribution of a continuous supply of safe, wholesome water to customers in North London.
Continue the transformation in operational performance through the Field Operations team and external suppliers, helping to reduce reactive incidents and improve leakage and customer service, ensuring all activities are delivered safely, efficiently, and on schedule.
Lead the team in delivering exceptional service standards, improving network performance, minimising disruption to customers, and managing leak repair while enabling our biggest ever capital investment programme – sustainably building for the future.
Proactively identify and respond to current and emerging risks to the network.
Collaborate closely with internal and external stakeholders, overseeing planning and recommending improvements on critical regional issues.
High‑Profile Areas of Focus
Health and Safety: Champion a safety‑first culture, ensure all activities comply with Health and Safety regulations, and lead continuous improvement in safety behaviours and incident management.
Operations: Oversee operational performance and its transformation, resource allocation, and supplier management to deliver high‑quality services. Drive continuous improvement initiatives and support long‑term asset management planning.
People: Lead, mentor, and develop a high‑performing regional team. Foster a culture of excellence, customer focus, and two‑way communication.
Finance: Manage regional budgets, ensuring value for money and commercial accountability. Challenge suppliers on cost and performance, keeping spend aligned with capacity plans.
Qualifications & Experience
Outstanding leadership experience with a track record of engaging, inspiring, and developing teams.
Strong ability to influence, negotiate, and collaborate at all levels across a geographically diverse region.
Experience managing contractor relationships and leading teams through change.
Evidence of driving cultural change and continuous improvement within a regulated environment.
Commercial acumen and previous responsibility for managing budgets.
Exposure to LEAN, Six Sigma, or continuous improvement methodologies (desirable).
NEBOSH qualification and knowledge of the Road and Streetworks Act (advantageous).
Benefits
Competitive salary up to £100,000 per annum, depending on skills and experience.
26 days holiday per year, increasing to 30 with length of service (plus bank holidays).
Car Allowance.
Performance‑related pay plan directly linked to company performance measures and targets.
Generous Pension Scheme through AON.
Private Medical Health Care.
Access to benefits to support health and wellbeing, such as annual health MOTs, physiotherapy, counselling, Cycle‑to‑Work schemes, shopping vouchers, and life assurance.
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