Overview
United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects across the utility and social infrastructure sectors. Our team delivers innovative solutions to the complex challenges our clients face.
Our company is split into two business areas: Utility Infrastructure and Social Infrastructure. Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure for the UK’s largest network owners and operators. Social Infrastructure specialists revitalise homes and communities by carrying out work from retrofit to refurbishment and maintenance.
Note: United Living has rebranded to United Infrastructure. Our LinkedIn landing page may still display as United Living, but clicking “Apply” will redirect to United Infrastructure.
Responsibilities
As a Resident Liaison Officer you will be a visible point of contact for customers, engaging through newsletters, meetings, visits and open days. This will cover our work in the North West. You will:
* Ensure residents are aware of the works processes and communicate updates or changes accordingly.
* Coordinate handover of keys to site teams and provide a high standard of customer aftercare.
* Manage expectations between residents, the client and our operations teams and ensure works are completed satisfactorily.
* Travel across a large geographic area between Oldham and Burnley; you must have your own vehicle and a valid driving license.
Qualifications
We are looking for a candidate who can:
* Confidently manage sometimes difficult situations and communicate effectively with a range of stakeholders.
* Have experience in a contractor or client-side resident liaison/community engagement role, preferably within planned/reactive maintenance or asset management.
* Be resilient under pressure and understand the need for discretion and respect in a public-facing role.
Additional Information
What we offer:
* Competitive salary and benefits package
* Opportunities for career progression aligned with the company’s growth
* Immediate interview for qualified candidates
Join us at United Infrastructure to help deliver innovative and sustainable solutions to the UK’s infrastructure needs.
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