Job Description
We are looking for a proactive and customer-focused Second Line IT Support Analyst to join the IT team at Dutton Gregory. This role is key to ensuring the smooth day-to-day running of IT systems across the firm, providing high-quality technical support and acting as the main escalation point for complex issues raised by the First Line Support team.
You’ll work closely with colleagues across the business to troubleshoot technical problems, maintain core systems, and help deliver a reliable and secure IT environment that supports our people in delivering excellent service to clients. This is a great opportunity for someone who enjoys problem solving, improving processes, and contributing to continuous service improvement within a professional services environment.
If you’re a motivated IT professional looking to take the next step in a supportive and forward-thinking environment, we’d love to hear from you.
Job Requirements
* Previous experience in a Second Line IT Support (or similar) role
* Ideally experienced within a professional services environment
* Strong experience administering Microsoft Azure and Microsoft 365
* Experience with service desk/ticketing systems
* Excellent troubleshooting and analytical skills
* Strong communication skills with the ability to support non-technical users
* Organised, proactive, and able to manage multiple priorities
Job Responsibilities
* Act as the primary escalation point for incidents and service requests from First Line Support
* Diagnose and resolve hardware, software, and network issues across the firm
* Manage user accounts, permissions, and security settings
* Assist with system maintenance, upgrades, patching, and monitoring
* Contribute to IT documentation, knowledge base articles, and support procedures
* Work with third-party suppliers where required to resolve issues
* Identify recurring issues and recommend long-term solutions or improvements
Job Benefits
Shaping the future of law, together
At Dutton Gregory, we believe that building a Top 100 law firm takes all of us – lawyers, business professionals, and support teams working together. Every role matters, every voice counts, and every person shapes the future we’re creating.
1. A career with purpose - Whether you’re advising clients, driving innovation, or keeping the business running smoothly, your work has impact. We unite around a shared goal: delivering excellence and shaping a firm that stands out for clients and colleagues alike.
2. Growth without limits - Your development is at the heart of our promise. From apprenticeships and structured career pathways to leadership programmes and CMI recognition, we provide opportunities for every career stage – legal, business services, and support.
3. Growth without limits - Our values – Committed, United, Progressive – define how we work together. You’ll be part of a team that supports one another, celebrates collaboration, and embraces innovation. Coaching, mentoring, feedback, and shared accountability ensure we grow stronger, together.
4. Leadership you can trust - We’re building a united leadership culture that’s transparent, accessible, and invested in your success. Wherever you sit in the firm, you’ll be seen, valued, and supported to achieve your best
5. A future we shape together - We don’t stand still. From legal innovation to smarter ways of working, we encourage fresh thinking across every team. You’ll have the chance to contribute ideas, influence change, and help shape the firm of tomorrow.
Join us, and you’ll do more than build a career – you’ll shape the profession, grow with purpose, and make a lasting difference.