Join our vibrant office located in the picturesque Gloucester Docks. We are a dynamic team dedicated to supporting our customers, including the NHS, long-term care facilities, and private individuals, by ensuring their medical equipment is maintained and serviced as required.
As a Service Contracts Administrator, you'll be a vital part of our Service Support team. You'll provide consistent and reliable service contract administration support to internal and external customers, including our key accounts. Processing new service contracts, quotes, and renewals, you'll ensure compliance with customer SLAs. Collaboration with Service Contract Managers and Regional Contract Managers will be key to your success.
Responsibilities:
1. Process and dispatch all new and renewal service contracts in accordance with the contracts procedure to ensure customers are notified in advance of contract expiration date, prioritising work based on service compliance.
2. Prepare contract quotations in advance of renewal date between 30-90 days, implementing pricing strategy and sharing with Contact Manager/RSM.
3. Process back-office tasks including updating asset data on contracts and updating maintenance plans.
4. Ensure customer address and name data is accurate and work with Data Compliance team on any changes/amendments.
5. Provide service contract administration support to Contract Service Managers, RSMs, and customers, including asset list checks.
6. Create maintenance plans in accordance with customer schedules, ensuring compliance is met. Review previous FSE work activity and set work to be carried out before expiry dates.
7. Maintain Salesforce with up-to-date contract information such as quotes and renewals.
8. Respond to and resolve customer contract queries, being the first point of reference based on detailed knowledge of the company's current service policy.
9. Support Contract Managers/RSMs with site visits to customers, offering administration support as necessary.
Qualifications and Skills:
* Experience of using ERP & CRM systems, e.g., SAP and Salesforce, is desirable.
* Strong organisational skills to manage time effectively, meeting objectives and deadlines.
* Excellent customer service skills.
* Proficiency in Microsoft Office (Excel, Outlook, Word).
* Highly self-motivated, proactive, and a personable team player.
* Good communication skills, both written and verbal.
* Ability to work well under pressure and meet tight deadlines.
* High attention to detail and a methodical, analytical approach.
* Demonstrates data management skills.
* Able to use initiative effectively.
Our Values and Benefits:
Support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. We value diversity and encourage applicants from all parts of society to join us, fostering an inclusive environment. Our products and solutions promote safe, dignified patient handling and care. With over 6,500 employees worldwide and 65 years of experience, we are committed to improving healthcare outcomes.
* Hybrid Working: Enjoy a balanced work-life with 2 weeks in the office and 2 weeks working from home.
* Prime Location: Our office is located in Gloucester Docks with on-site parking and nearby overflow parking.
* Collaborative Environment: Work in an open-plan office that encourages knowledge sharing.
* Long Service Awards: Recognizing loyalty and commitment.
* Additional Perks: Eye care vouchers, cycle to work scheme, perks app, gym discounts, and more!
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