Suffolk County Council Address: Beacon House, Ipswich, IP1 5PB - Hybrid working Salary: £25,185 per annum (pro rata for part time) Hours: 37 hours per week - flexible working options available Contract: Permanent As a modern, flexible and effective organisation, at Suffolk County Council we’re driven to make a positive difference to the environment, the communities we serve and the careers of our people. That’s why, when you join us as a Finance Administrator, you’ll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career. Reimagine the possibilities. Your role and responsibilities The role of a Finance Administrator is interesting and varied. We are currently looking for people to join the team with office skills as well as applicants with life skills in personal budgeting and finances. You'll be reviewing Direct Payments funded by Suffolk County Council. This includes gathering relevant information, verifying payment details, analysing documentation, and conducting detailed reviews to ensure that funds are used in accordance with the terms and conditions of a Direct Payment. Also you will be making telephone calls to cardholders or providers to clarify queries, obtain missing information, and resolve discrepancies. Strong attention to detail, analytical skills, and effective communication are essential for maintaining compliance and accurate records. You will need To be willing and able to learn new skills. confidence in delivering high standard customer service. To work proactively, both as an individual and as part of a team. A strong understanding of IT, including Microsoft packages. Good attention to detail. The ability to use your own initiative. To be flexible in your approach to work. You can view a full list of requirements in the Job and Person Profile (Word ). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. The team The Financial Inclusion and Advice Service (FIAS) collaborates with vulnerable customers who are receiving services from Social Care due to long term and complex medical conditions. The Finance Officer roles in the Financial Inclusion and Advice Service are interesting and varied. We have a positive team culture, and we maintain this by helping everyone to understand how they contribute to our team; we focus on the development of our staff and make communication a priority. Empowering Everyone We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report. For more information Please contact Sharon Summers for a casual conversation. You can reach her by calling 07730 356606 or emailing sharon.summers@suffolk.gov.uk. How to apply Step 1 - Read the Job and Person Profile (Word). Step 2 - Click ‘Apply Now’ to start your online application. Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (docx). 1 - From the job and person profile, what appealed to you about this role? Tell us what experience you have that you feel would support you in this role? 2 - Tell us about a time when you had to manage a difficult conversation with a customer or colleague. What was the situation, how did you approach it, and what was the outcome? 3 - Customer service is key in this role. Tell us about a time you resolved a problem or query. What steps did you take, and how did you communicate throughout the process? 4 - Can you describe a situation where you were responsible for reviewing information to ensure accuracy? How did you approach gathering the necessary data, and resolving any discrepancies? What steps did you take to communicate your findings effectively to others? Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process. Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages. If you're invited to the next stage, you’ll have another chance to request adjustments. Closing date: 11.30pm, 10 February 2026. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. LI-Hybrid As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities. In return, you’ll enjoy: up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days membership of a competitive Local Government Pension Scheme (LGPS) travel, lifestyle, health and wellbeing benefits performance-related annual pay progression, in addition to an annual cost-of-living pay increase training and encouragement to expand your knowledge a variety of career development opportunities across our organisation diverse and active staff networks flexible working options, with the right to request flexible working from your first day Plus lots more! If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) .