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The Receptionist will be an integral member of the Capital, Estates and Facilities Directorate, expected to work quickly, proactively, and accurately in a fast-paced environment to deliver high-quality and comprehensive service.
The post holder will interact with a variety of internal and external customers, building excellent working relationships and providing an efficient, effective, and professional reception service.
They will work as part of the Facilities Team, collaborating closely with colleagues to provide a flexible, comprehensive service, including covering for others when necessary, with full training provided.
Main duties of the job
* Assist with room booking requests and queries via telephone or email, booking rooms on behalf of users and escalating issues to the Manager.
* Use the MICAD Room Booking System to prevent double bookings.
* Cancel or reschedule bookings as needed to prioritize meetings.
* Act as the first point of contact for visitors, ensuring a welcoming, courteous, and professional attitude.
* Ensure all visitors sign in/out and are given relevant identification.
* Notify staff of visitor arrivals as appropriate.
* Carry out reception duties and processes accurately and promptly.
* Respond to emails received in the 'generic reception email' account and handle requests/queries.
* Prepare meeting rooms before use, ensuring AV equipment is operational.
* Coordinate with the Logistic Team to set up room layouts and partitions.
* Process parking payments (cash and card) and inform the Help Desk of new payments.
Working for our organization
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7,000 staff across more than 160 locations, providing inpatient and community mental health services across Greater Manchester and beyond.
Manchester is a vibrant city known for its cultural diversity, opportunities, and welcoming community. Our staff enjoy opportunities for learning, development, and contributing to improved care.
Detailed job description and main responsibilities
Please see attached job description and person specification.
Band
Shifts include Saturday (midnight to midnight), any weekday after 8 pm and before 6 am, and all hours on Sundays and public holidays (midnight to midnight).
Benefits include
* 27 days annual leave plus bank holidays, increasing to 29 after 5 years and 33 after 10 years
* Cycle to work scheme
* Salary sacrifice car scheme
Person specification
* Educated to GCSE level
* NVQ in Customer Service
* Customer Service experience
* Ability to use own initiative
* Polite and friendly demeanor
* Ability to handle complaints
* Previous NHS experience (desirable)
* Ability to work in a busy environment
* Knowledge of AV systems and troubleshooting skills
* Flexible approach to work and willingness to take additional shifts
The Trust mandates all post holders requiring a DBS check to subscribe to the DBS Update Service for a fee of £16 per year.
Applicants with experience in mental health, learning disabilities, or substance misuse services are encouraged to apply.
The Trust is committed to safeguarding and promoting diversity and inclusion, actively encouraging applications from under-represented groups.
Use of Artificial Intelligence (AI) when writing job applications
AI assistance in application writing is monitored; responses will be followed up during interviews to verify authenticity and examples of achievements.
Sponsorship
The Trust is an approved sponsor for the Skilled Worker visa. Not all roles are eligible; applicants requiring sponsorship should review the UK Government’s list of eligible roles and salary requirements. Employment offers may be withdrawn if eligibility criteria are not met.
Changes to immigration rules effective from 09/04/2025 may impact applicants; familiarization is recommended.
Experience outside the NHS
Relevant experience outside the NHS will be considered in salary calculations and recruitment decisions.
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