Business Change Manager (Process Consultant – Change Management & CMDB) Location: London (Hybrid – 2 days WFO) ⏳ Contract Duration: 6 months (extension likely) We’re seeking an experienced Business Change Manager / Process Consultant to drive the adoption and continuous improvement of Change Management and CMDB (Configuration Management Database) processes within ServiceNow. Key Responsibilities Lead and implement process improvements across Change Management and CMDB in ServiceNow Drive stakeholder engagement and promote process adoption across teams Deliver training, communications, and change management initiatives to ensure consistent data quality and compliance Collaborate with IT and business teams to establish clear data ownership and accountability Monitor and report on process performance to support ongoing improvements Must-Have Skills Proven experience with ServiceNow Change Management and CMDB processes Strong background in organizational change management and process consulting Excellent communication, facilitation, and stakeholder management skills Nice to Have ServiceNow Certified System Administrator (CSA) certification Experience delivering change initiatives in large or complex enterprise environments Why Join You’ll play a key role in shaping and embedding best practices for ServiceNow adoption, driving meaningful change and operational excellence across the organization.