Job Description
The F&B Team member role is a key member of the hotel team, often as the first and last point of contact for all our hotel guests. You will be totally guest focused, ensuring we are creating memorable stays for all our guests, consistently delivering excellent customer service with an informed, friendly and effective approach.
What We Offer
We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:
1. Free Meals on Duty
2. Free Parking
3. Apprentiship programmes available
4. Learning and Development Opportunities available through our Leadership Development Programmes
5. Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
6. Uniform provided
7. 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid.
8. Life Assurance
9. 28 holiday days (pro rata for part time)
10. Automatic Enrolment into a workplace pension scheme
11. £45 Splendid Family room rate discount
12. 30% Discounted Friends and Family hotel rates in Splendid Hotels
13. Access to IHG employee rates in hotels worldwide
14. Star of the month reward and recognition event
15. Departmental incentives
16. Retail Trust Employee Assistance Programme (EAP)
17. Mental Health First Aiders onsite
18. Employee referral scheme