Overview
As a competent IT Project Engineer you'll act as a key technical expert, delivering end-to-end IT transformation projects across our client base. From scoping and onboarding to migration and implementation, you'll play a pivotal role in shaping modern IT environments for the full range of FluidOne clients. You will effectively support clients and colleagues as requested in a timely manner in line with the client's support contracts.
Responsibilities
* Deliver and assist on IT projects (cloud, systems, security, hardware)
* Communicate with stakeholders to recommend IT improvements
* Provide third-party software advice and in-house system testing
* Log and resolve issues via the ticketing system with excellent communication
* Create and update customer documentation and knowledge base
* Work to any agreed SLAs
* Prioritise and manage multiple open tickets
* Establishing good working relationships with clients
* You will also; Take details of any problem or service requirement from clients even if they fall outside of your remit - then escalate these appropriately to the relevant team
* You will also; Take ownership of tickets as appropriate and continue to own the task until completed even if elements of the work are delegated to others
* At times, may be required to work out of the Office, at Client sites other FluidOne sites. This will require travel possible overnight stays and has potential for working out of office hours
Requirements
* Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language)
* Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
* Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practices
* Proven experience in an IT Support Role and Team
* Must follow all integrated ISO management systems, be aware of and comply with all ISO data security systems at all times.
* Ability to maintain regular, punctual attendance
* Must be able to talk, listen and be clear and concise in all telephone and written communications
* Must complete all necessary paperwork and administrative tasks as required by your work including timesheets, expenses, ticket notes and all peripheral administrative tasks for this role in a clear and accurate manner
* Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
Benefits
* Subsidised health and dental care
* Employee Assistance Programme (EAP)
* Life assurance (3x salary)
* Sodexo discount platform
* FluidOne breakfast and refreshments on office days
* Pension contribution - 5% company contribution
* Generous holiday entitlement
* One day off for birthday
* Half price internet connectivity
* Ride2Work scheme
* Department incentives
* Volunteer day scheme
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