Engagement & Support Mentor
Location Egham
Salary £34,670 per annum - including London Allowance
Post Type Full Time
Hours per Week 35
Weeks per Year 52
Closing Date 23.59 hours GMT on Friday 13 February 2026
Reference 0126-054
Right to work Please note that it will not be possible for the University to issue a Certificate of Sponsorship to the successful candidate for this position. Therefore, the appointable candidate will need to be eligible to work in the UK or have leave to remain in the UK and associated right to work for the duration of their employment with the University, in accordance with the Immigration, Asylum and Nationality Act 2006.
Full‑Time, Fixed‑Term until July 2029 – 2 positions available. Applications are invited for the role of Engagement and Support Mentor within the Directorate of Student Life at Royal Holloway University of London. The Directorate of Student Life includes a broad range of student‑facing teams who are core to the student journey: Active Lifestyle & Sport, Chaplaincy, Counselling & Mental Health, Disability & Neurodiversity, Hall Life, International & Money Advice, Student Engagement & Insights and Wellbeing Support & Community.
These newly created full‑time roles within the Wellbeing Support team provide an exciting opportunity to work closely with students and play an important role in the delivery of Royal Holloway’s wellbeing and experience offering. Reporting to the Head of Wellbeing Support, mentors will contribute to the work of the Directorate and support the strategy and aims of the University and Student Journey Division. They will work with academic faculties to identify students who may require additional support to engage with their academic studies and participate in student life to maximise their academic success and student experience. Mentors will use engagement data to identify students who are not academically engaged through non‑attendance, non‑submission and other key indicators. They will actively meet and talk with these students to identify where support is needed, provide opportunities for interventions and monitor their re‑engagement.
We are also seeking candidates who have strong knowledge and understanding of the student journey and the challenges students may face impacting their engagement and wellbeing. They should be strongly student‑focused, with a keenness to engage proactively and supportively with students on campus, and consistently work with compassion, kindness and advocacy. Role holders will be expected to demonstrate our University values – being Daring, Innovative, Open and Respectful – in their work and be a champion and advocate for student mental wellbeing.
With roles in Student Life there is a need for some campus‑based working to enable in‑person student appointments (based on student preference and need) but there may also be opportunity for working remotely each week.
In return we offer a highly competitive rewards and benefits package including:
* Generous annual leave entitlement
* Training and Development opportunities
* Pension Scheme with generous employer contribution
* Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
* Free parking
The post is based in Egham, Surrey where the University is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.
For queries on the application process the Human Resources Department can be contacted by email at: recruitment@rhul.ac.uk. Please quote the reference: 0126-054.
Interview date: Week commencing 2 March 2026
Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI can be found on our Equality and Diversity Intranet page.
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