Description Become an integral part of our JPMorganChase team! Each day will be unique – bring a positive attitude, entrepreneurial spirit and get ready to roll up your sleeves. This position is an essential part of the team and will have exposure to several aspects of running a banking office. As a Customer Service Apprentice in JPMorganChase Merchant Services, you will be an advocate for our clients and internal partners. This program is designed to kickstart your career with a mix of valuable workplace experience, successive skills training, one day a week study time, and extra support from a dedicated mentor, after which you will gain a Level 3 Customer Service Specialist Qualification after successful completion. Job responsibilities Provides first call resolution by answering client calls, identifying and analysing information Resolves client issues and concerns expediently, adhering to business policies, and ensuring timely follow-up on inquiries Troubleshoots technical problems, and maintains knowledge of new products and services to offer viable solutions Demonstrates exemplary teamwork by maintaining a professional, positive, and supportive attitude Required qualifications, capabilities, and skills Achieved or predicted to achieve 5 GCSEs (or their equivalent) at grade 4 or above, including English and Mathematics Meeting the eligibility criteria for Apprenticeship Levy Funding Willing to work schedules during our operating hours, which includes bank holidays Preferred qualifications, capabilities, and skills Good knowledge of French or other European Modern Foreign Language Excellent verbal and written communication skills, with the ability to provide professional and interpersonal interactions Capable of multitasking, demonstrating flexibility to take on different tasks within the team Self-motivated and able to work well both independently and in team settings Knowledge of computer software systems like Microsoft Office Please make sure to include your achieved or predicted GCSE results (or equivalent) at the top of your CV as otherwise your application will not be screened. We will be filling our classes on a rolling basis. We strongly encourage you to submit your application as early as possible before job postings close. What’s Next? To begin the application process, you will be asked to enter your email address. This email will be used to create and maintain your profile, so please ensure it is one you will have long-term access to. Once you have submitted your application, we will review it to assess your eligibility. If you advance to the next stage, you will receive an email invitation to participate in a in person Superday. Please be aware that due to the high volume of applications, the recruitment process may take several months. We will keep you informed of your application status as decisions are made. The program commences in autumn 2026.